Location – Bangalore

Hours of Work The hours of work for this role is as shown below (all times are UK time)

▪ Monday to Friday 08.00 - 17.00 or 09.00 - 18.00 for the completion of full support work

NB UK time is either 4.5 or 5.5 hours behind IST and varies with the use of daylight-saving time during the summer months.

The DEX (Digital Employee Experience) team managing the NexThink tool is responsible for monitoring, analysing, and optimizing end-user digital experiences across the organization. Their key responsibilities include proactively identifying performance issues in endpoints and applications, ensuring seamless connectivity and system responsiveness, and providing actionable insights to IT support teams for faster incident resolution. They also play a crucial role in maintaining compliance with digital workplace standards, enhancing user productivity, and supporting strategic decisions through data driven reporting and trend analysis enabled by the NexThink platform.

The team's responsibility extends to users around the world.

Primary Skills Platform Management

- Oversee the configuration, deployment, upgrades, and ongoing maintenance of the Nexthink platform.
- Ensure optimal performance, scalability, and reliability of the Nexthink workplace across all endpoints.

Monitoring & Health Checks:
- Continuously monitor platform health, performance metrics, and endpoint connectivity.
- Proactively identify and resolve issues impacting digital employee experience.

Dashboard & Campaign Design:
- Design, build, and maintain custom dashboards,

campaigns, investigations, and alerts tailored to business needs.
- Translate business requirements into actionable

Nexthink visualizations and workflows.

Reporting & Insights:





- Generate and deliver detailed reports and insights on end-user experience, application performance,

compliance status, and endpoint health.
- Provide data-driven recommendations to improve IT service delivery and user satisfaction.

Cross-Functional Collaboration:
- Collaborate with IT Service Desk, End-User Computing,

Security, and Infrastructure teams to enhance operational efficiency.
- Support cross-team initiatives aimed at improving digital workplace outcomes.

Incident & Problem Management:
- Assist in root cause analysis for incidents and problems identified through Nexthink data.
- Contribute to continuous improvement efforts by identifying recurring issues and recommending preventive measures.

Technical Skills

- Demonstrate proficiency in scripting languages such as

PowerShell for automation and customization.
- Develop and maintain advanced dashboards and visualizations within Nexthink.

Tool Integration

- Integrate Nexthink with other enterprise tools such as

ServiceNow and Intune to streamline workflows and enhance data visibility.

Certification Nexthink Master in NQL Certified

Certified Nexthink Professional in DEX Management.

Certified Nexthink Administrator

Education Minimum degree level education of a B. Tech. / B.E. / MCA/ BCA from a premier institute or equiv experience in software design or related field.

Success

Characteristics

- Good English communication - verbal and written.
- Ability to work both as an effective team member and independently
- Ability to work under pressure

Tenacity in problem solving

Total Experience

Minimum 3–5 years of hands-on experience in administering and managing Nexthink or similar digital experience monitoring platforms.

Reports To

Team Leader (direct)

📌 Job Title: DEX - Nexthink Administrator (Bengaluru)
🏢 Millennium Ims Private
📍 Bengaluru