Japanese Bilingual (L1 Support) Department / Team: JDC

Location: Chennai

Shift: 247 (including night Position Overview We are seeking a Japanese Bilingual professional to join our L1 Support team. The role involves system monitoring, first-level troubleshooting, Service Request Handling and coordination with Japanese stakeholders. The ideal candidate will have strong communication skills in Japanese (minimum JLPT N3), a proactive attitude, and the ability to work in a 247 operational setting.

Key Responsibilities :

- Provide L1 support for applications and infrastructure as per defined SLAs.
- Perform system monitoring and identify potential issues proactively.
- Log, categorize, and prioritize incidents, ensuring timely escalation to L2/L3 teams when required.
- Communicate with Japanese customers and internal teams for issue updates and clarifications.
- Record incident details accurately in ticketing tools and maintain documentation.
- Conduct basic troubleshooting using SOPs.




- Ensure continuous service availability and participate in shift handovers.
- Support routine operational checks and reporting. Required Skills & Qualifications
- Japanese Language Proficiency – JLPT N3 Equivalent or above (mandatory).
- 1–5 years of experience in L1 Support / Monitoring operations.
- Good understanding of IT supports workflows and incident management.
- Ability to read, write, and communicate eAectively in Japanese and English.
- Willingness to work in 247 rotational shifts, including night shifts. Preferred Skills
- Basic knowledge of Excel (functions like VLOOKUP, pivot tables, formatting preferred).
- Exposure to monitoring tools or ticketing systems (e.g., ServiceNow, Jira, etc.).
- Experience in ITIL processes is an added advantage. Education
- Any graduate degree.
- JLPT certification (minimum JLPT N3) or Equivalent is mandatory.

📌 Japanese Bilingual (Chennai)
🏢 Tata Consultancy Services
📍 Chennai