[ *Hiring for Leading Construction Equipment Manufacturer* ]
Key Responsibilities
1. Customer Service Management
- Manage end-to-end customer service activities across the assigned territory.
- Ensure timely response and closure of customer complaints and service requests.
- Monitor machine breakdowns and ensure quick deployment of service engineers/technicians.
- Maintain robust relationships with key customers and fleet owners.
- Conduct regular customer visits to understand concerns and improve satisfaction.
- Handle escalated customer complaints and ensure effective resolution.
2. Dealer & Service Network Management
- Manage and develop authorized dealers and service partners in the assigned region.
- Monitor dealer service performance, manpower, infrastructure and technical capability.
- Ensure dealers maintain adequate service facilities, tools and equipment.
- Conduct regular dealer reviews and service-performance meetings.
- Identify gaps in the service network and recommend corrective actions.
- Support recruitment,
training and development of dealer service personnel.
3. Technical & Field Service
- Coordinate diagnosis and resolution of technical issues related to construction equipment.
- Support field teams in resolving complex mechanical, hydraulic, electrical and engine-related problems.
- Coordinate with Technical Support, Engineering, Quality, Manufacturing and R&D; teams for recurring technical issues.
- Analyze machine failure trends and recommend corrective and preventive actions.
- Ensure proper implementation of service bulletins, technical updates and product improvements.
4. Warranty Management
- Monitor warranty claims and ensure timely processing and closure.
- Verify warranty-related failures and ensure compliance with company policies.
- Analyze warranty trends and identify recurring product issues.
- Coordinate with internal departments for warranty improvement and cost reduction.
5. Service Performance & MIS
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📌 Customer Service Manager (Vijayawada)
🏢 Raytekk
📍 Vijayawada
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