Position: IT Executive

Company: Dave & Busters India

Location: Bangalore, Karnataka

Department: Information Technology

Employment Type: Full-Time, On-Roll

About Dave & Busters India

Dave & Busters is a leading Entertainment brand combining food, beverages, arcade gaming, sports viewing and entertainment experiences under one roof. The Bangalore location features 75+ arcade games, Nitro Bowling, VR and other technology-driven entertainment experiences.

Job Summary

We are looking for a hands-on and customer-focused IT Executive to manage day-to-day IT operations at our Bangalore entertainment venue. The role will be responsible for ensuring the smooth functioning of IT infrastructure, systems, networking, POS, hardware, software and technology-enabled gaming and entertainment systems.

Key Responsibilities

- Manage day-to-day IT operations and provide technical support to all departments.
- Install, configure, maintain and troubleshoot desktops, laptops, printers, POS systems and other IT hardware.
- Monitor and maintain LAN/WAN, Wi-Fi, switches, routers and other network infrastructure.
- Provide technical support for POS, payment systems, ticketing and other business applications.
- Support arcade games, bowling systems, gaming consoles, digital displays, CCTV and other technology systems in coordination with relevant vendors.
- Troubleshoot hardware, software, network and connectivity issues and ensure minimum downtime.
- Manage user accounts, access rights, system configurations and IT assets.
- Maintain IT asset inventory, documentation and records.
- Coordinate with external IT vendors and service providers for installations, repairs and maintenance.
- Monitor backups, antivirus, security updates and basic IT security practices.




- Ensure compliance with company IT policies, standards and security procedures.
- Provide timely IT support during peak business hours, events and operational requirements.
- Maintain proper documentation of incidents, preventive maintenance and service activities.
- Escalate critical technical issues to the IT Manager / corporate IT team whenever required.

Required Skills & Competencies

- Strong troubleshooting and problem-solving skills.
- Positive knowledge of Windows OS, MS Office and basic hardware troubleshooting.
- Good understanding of networking concepts such as TCP/IP, LAN, WAN, Wi-Fi, DNS and DHCP.
- Experience with POS systems and hospitality/retail technology will be an advantage.
- Good communication and interpersonal skills.
- Ability to work independently and handle multiple priorities.
- Strong customer-service orientation.
- Willingness to work in shifts, including weekends and holidays, as per business requirements.

Qualification & Experience

- Graduate/Diploma in IT, Computer Science, Information Technology or a related field.
- 2-5 years of relevant experience in IT support / IT operations.
- Experience in hospitality, retail, entertainment, restaurants or similar high-volume environments will be preferred.

Key Performance Indicators (KPIs)

- IT system uptime and availability.
- Timely resolution of IT incidents and support requests.
- Minimum operational downtime.
- Effective management of IT assets and inventory.
- Timely preventive maintenance and vendor coordination.
- Compliance with IT security and company policies.
- User satisfaction and quality of IT support.

Interested candidates can share their updated CV at: [email protected]

Please mention IT Executive – Bangalore” in the subject line of the email.

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