Role & responsib

- Handle 70100 inbound customer calls per day related to banking products and services

- Resolve Level 1 customer queries accurately within defined turnaround times

- Provide clear information, service support, and ensure first-call resolution wherever possible

- Follow all process guidelines, quality standards, and compliance requirements

- Maintain high standards of attendance, productivity, and schedule adherence

Preferred candidate profile

- Robust verbal communication skills with clear articulation

- Hands-on experience managing high-volume inbound customer interactions in a contact centre environment

- Willingness to work in a voice-based, customer-facing inbound process on a daily basis

- Strong customer-centric attitude with a problem-solving mindset

- Demonstrates patience, empathy, and active listening skills while handling customer queries

- Ability to follow defined processes, scripts, and compliance guidelines

- Open to a performance-driven work culture, including productivity, quality, and adherence metrics





- Willingness to work in rotational shifts as per business requirements

- Displays positive behaviour, resilience, and accountability in a fast-paced environment

- Proven track record of good attendance and schedule adherence

- Comfortable receiving feedback and coaching to improve performance

- Should be reliable, disciplined, and professional at work

Qualifications

- Minimum: 10+2 / Graduate in any discipline.

- 3+ years of experience in voice process/customer service.

- Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.

Shift & Work Environment

- Shifts: 24/7 rotational shifts. Must be willing to work on Saturdays and Sundays as required.

- Week Offs: Two days off per week, which may include split week offs based on business needs.

Interested candidates can share CV at [email protected]. Subject line should be "Application for Customer Support"

📌 International Voice Support- Banking Process (Gurugram)
🏢 NLB Services
📍 Gurugram