Role & responsibilities

- Handle inbound customer calls and provide prompt, professional assistance.
- Understand customer queries, concerns, and requirements.
- Provide accurate information regarding products, services, and processes.
- Resolve customer issues effectively while maintaining a high level of customer satisfaction.
- Handle customer complaints and provide appropriate solutions.
- Maintain accurate records of customer interactions in the system.
- Follow defined processes, quality standards, and compliance guidelines.
- Meet individual and team targets related to quality, productivity, and customer satisfaction.
- Coordinate with relevant internal teams when required to resolve customer issues.

Preferred candidate profile

- Good communication and customer service skills.




- Solid listening and problem-solving abilities.
- Graduates & Undergraduates can apply.
- Minimum 6 months of customer service/BPO experience.
- Comfortable working in rotational shifts.
- Customer-oriented approach with a professional attitude.

Perks and benefits

- One Side Cab Facility in odd shift.
- Professional Work Environment
- Incentives.

Interview Round : 1st Round : Telephonic

2nd Round : From office

3rd Round & joining : From Office

Office Address :

Udyog Vihar phase-4,Sector-18,Gurgaon,Haryana 122016

Contact No. : +91 (phone hidden)

Email ID : [email protected]

📌 International BPO | Customer Care Executive (Gurugram)
🏢 Primpro Hr u0026 Business Solutions
📍 Gurugram