Job Description:
- 4+ Years of Total IT experience.
- 3+ years of SFDC experience.
- Solid Implementation experience using Salesforce Field Service, Sales Cloud andService Cloud
- Must have Field service Lightning tool configuration experience.
- Must have Salesforce Field service Lightning Technical/Functional Skill.
- Collaborate with stakeholders to understand business requirements and translate them into technical designs. Design scalable and effective solutions within the Salesforce Field Service platform.
- Develop and customize Salesforce Field Service functionalities using Apex, Visualforce, and Lightning Web Components. Implement custom objects, fields, flows, workflows, triggers, and other components as needed.
- Integrate Salesforce Field Service with other systems and applications, such as CRM or ERP platforms, to ensure seamless data flow and process automation. Develop and configure integrations using APIs and middleware platforms.
- Configure and customize Salesforce Field Service for effective work order management. Implement automated work order creation,
assignment, tracking, and closure processes.
- Optimize resource scheduling and dispatching using Salesforce Field Service. Develop solutions to assign and manage field service technicians based on availability, skills, and location.
- Customize and enhance the Salesforce Field Service mobile application to meet the specific needs of field service technicians. Implement custom forms, layouts, and functionalities to improve their mobile experience.
- Develop custom reports and dashboards in Salesforce Field Service to provide insights into field service operations, resource utilization, and performance metrics. Enable data-driven decision-making and continuous improvement.
- Perform code reviews to ensure adherence to best practices, coding standards, and security guidelines. Conduct thorough testing and debugging of customizations to ensure system stability and reliability.
- Work closely with cros