Our client is a niche management consulting and digital transformation firm that combines deep functional expertise with technology to solve complex business problems across Supply Chain, Sales & Distribution, and Finance .

Unlike traditional consulting firms that primarily focus on advisory, the organisation follows an end-to-end problem-solving approach , integrating subject matter expertise, technology, structured programme management and governance . Its consultants work as extensions of client teams, bringing practical industry experience and implementation capability to the table.

The organisation has built strong capabilities across Supply Chain Consulting, IT & Business Consulting, Analytics, AI/ML, SAP, Anaplan, Kinaxis, Oracle, o9, RPA, Logistics & Warehousing, Finance IT and Sales & Distribution .

Its digital workforce comprises data scientists, engineers and visualisation experts , enabling clients to build and deploy technology-led solutions. The firm's innovation arm has successfully developed solutions in areas such as demand forecasting, predictive quality, business scenario planning and commodity price forecasting .

Role Highlights

- Employment: Full-time
- Open Positions: 8
- Experience: 4+ years
- Notice Period: Immediate Joiners
- Location: Bengaluru
- Work Mode: Hybrid / Remote
- Mandatory Skill: Zendesk Implementation

Detailed

Key Responsibilities

1. Platform Architecture & Design

- Own the end-to-end architecture of the Zendesk workplace (Support, Chat, Guide, Talk, etc.).
- Define and enforce best practices, governance, and scalable design patterns.
- Translate business requirements into functional and technical solutions within Zendesk.

2. Integration & Automation

- Design and implement integrations between Zendesk and external systems (e.g., Salesforce, Slack, Jira, ServiceNow, custom APIs).




- Leverage middleware platforms (e.g., Workato, Zapier, Mulesoft, Dell Boomi) and Zendesk APIs/Webhooks.
- Build and maintain automation flows, triggers, and custom workflows to streamline support operations.

3. Project Leadership

- Lead technical discovery sessions with stakeholders.
- Drive end-to-end implementation of Zendesk-related initiatives.
- Collaborate with developers, administrators, and external vendors.

4. Optimization & Maintenance

- Audit and optimize Zendesk performance, user experience, and configuration.
- Implement analytics and reporting dashboards to track KPIs.
- Stay up to date with Zendesk releases, apps, and features.

5. Security & Compliance

- Ensure integration and data flows meet security, privacy, and compliance requirements (e.g., GDPR, HIPAA).
- Manage role-based access controls and system integrity.

Required Qualifications

- 5+ years of hands-on experience with Zendesk as an architect, developer, or admin.
- Proven expertise in designing scalable Zendesk implementations and integrations.
- Strong proficiency in RESTful APIs, JSON, webhooks, and middleware integration tools.
- Solid understanding of CRM, ticketing systems, ITSM processes, and customer support operations.
- Experience working in agile environments and managing end-to-end delivery cycles.
- Excellent communication and stakeholder management skills.

Preferred Qualifications

- Zendesk Certified Admin or Architect (preferred).
- Experience with scripting languages (JavaScript, Python) a plus.
- Familiarity with ITIL frameworks and enterprise-level IT operations.
- Experience integrating Zendesk with data platforms, analytics tools, or AI/ML services.

Recruitment Priority: IMMEDIATE JOINERS ONLY (Candidates with a 15-day notice period need only apply.

Bengaluru | Hybrid / Remote(For exceptional candidates)

📌 Implementation Consultant (Bengaluru)
🏢 Eyeglobal Solutions
📍 Bengaluru