Greetings from The Job Factory........!

Looking out for Team Leader for Top MNC'S , Rotational Shift , Sal 10L

Call : HR smitha @ (phone hidden) (Call or Whatsapp)

Email id : [email protected]

Call has to be made between 10am -6 PM

Overall experience should be 7 + yrs in that 2 yrs of TL on paper is mandatory.

Not Hiring any candidates who stays out of Bangalore ( Face to Face) Interview

Role and Key Responsibilities

- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Regularly impart effective coaching to team members, ensuring consistent high performance delivery.
- Identify performance related issues, develop an action plan for improvement and implement corrective actions.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise in handling escalated customer calls as needed.




- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
- Stay current on internal work processes, policies and procedures. Attend required manager development training.

Key skills & knowledge:
- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Work well under pressure and follow through on items to completion!
- Robust oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
- Ability to mentor, coach and provide direction to team members.
- Willingness to work in a flexible schedule.

Educational qualification: Graduate only Need experience into VOICE INTERNATIONAL and handling a team

NO domestic Experience please

Regards,

Smitha

📌 Immediate Req 4 Team Lead / International Voice Process/ Sal 9.5 lpa (Bengaluru)
🏢 The Job Factory
📍 Bengaluru