- Gold loan disbursement target achievement
- AUM/portfolio growth
- Customer acquisition and retention
- Productivity and performance of branches
- Achievement of branch-wise targets
- Control over overdue and NPA accounts
- Timely renewal and recovery
- Maintaining portfolio quality
- Revenue and profitability growth
- Interest income and yield improvement
- Cost control
- Adherence to gold loan policies and procedures
- Proper gold appraisal and documentation
- Audit and regulatory compliance
- Team productivity and performance
- Training and development
- Employee retention and discipline
- Customer satisfaction
- Quick loan processing
- Resolution of customer complaints
A Gold Loan Head role typically combines growth, profitability, portfolio quality, compliance, and team leadership responsibilities. Experience : More than 10 year in NBFC