- Guest Greeting & Seating: Welcome diners warmly, manage reservations, and coordinate effective seating arrangements.
- Relationship Management: Build rapport with regular and VIP guests, keeping track of individual preferences to deliver a tailored experience.
- Feedback & Complaint Resolution: Monitor floor satisfaction, handle customer concerns gracefully, and resolve issues immediately.
- Team Coordination: Work closely with the kitchen, bar, and floor staff to communicate special requests and dietary requirements.
- Promotion & Upselling: Inform patrons about daily specials, upcoming events, and signature menu items.
Requirements & Skills
- Experience: 20+ years in hospitality guest relations or F&B; service.
- Education: Diploma or degree in Hotel Management or a related field.
- Communication: Exceptional verbal skills, a friendly demeanor, and professional phone/in-person etiquette.
- Composure: Strong problem-solving abilities and the capability to stay calm during high-pressure rush hours.
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits
- Food provided
Work Location: In person
📌 Guest Relations Executive (GRE) (Kowdiar)
🏢 AZAD GROUP OF HOTELS
📍 Kowdiar
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