Global Supplier Governance Performance Senior Analyst

Job Summary

The Supplier Governance Analyst drives supplier governance, KPI performance, and financial tracking for Global Business Services Real Estate and Facilities Management (GBS REFM).

In this role, you will deliver recurring governance processes, prepare data-driven performance insights, manage action plans, and help identify and implement risk countermeasures, savings, cost avoidance, operational excellence, and process improvements. You will also support supplier migrations, contract lifecycle activities, and continuous improvement with REFM Global Process Owners, global and regional stakeholders, suppliers, Procurement, Finance, and other teams.

Responsibilities

Supplier Governance Performance Management

- Drive recurring supplier governance routines, including monthly reviews, quarterly business reviews, KPI scorecards, action logs, issue escalation, and performance tracking.

- Monitor supplier services through disciplined, data-driven performance management across service delivery, financial performance, and savings.

- Prepare performance insights and executive-ready summaries for governance forums and stakeholder decisions.

- Manage action plans, follow-ups, issue resolution, and performance improvement commitments.

Financial, Contract Risk Management

- Work with contract obligations, service levels, financial baselines, savings glidepaths, budgets, and forecasts.

- Support fee-at-risk, service-credit, savings, and cost-avoidance calculations and tracking.

- Analyze complex contract, operational, and financial data and validate information used for reporting.

- Identify risks and support the development and implementation of practical countermeasures.

Operational Excellence Continuous Improvement

- Identify and support operational excellence, process improvement, savings,



and cost-avoidance opportunities.

- Support supplier migrations, contract lifecycle activities, and continuous improvement initiatives.

Stakeholder Supplier Collaboration

- Partner with REFM Global Process Owners and global and regional stakeholders to support disciplined supplier service delivery.

- Coordinate effectively with suppliers, Procurement, Finance, and other internal and external stakeholders.

- Communicate complex performance, financial, contract, and operational information clearly across diverse stakeholder levels.

- Operate effectively in a global, matrixed setting and across time zones, including flexible working hours when required.

Analytics Reporting

- Use Excel, PowerPoint, Power BI, and related tools for data validation, trackers, analysis, performance summaries, and executive-ready reporting.

- Translate complex data into clear insights, risks, actions, and decision points.

- Ensure reporting is accurate, timely, consistent, and suitable for governance discussions.

Qualifications

- Bachelor's degree in Real Estate, Facilities Management, Engineering, Procurement, or a related field is preferred.

- 6-10 years of experience in supplier governance, facilities management, real estate operations, outsourced services, or contract performance management.

- Direct experience managing supplier performance routines such as monthly reviews, QBRs, KPI scorecards, action logs, issue escalation, and performance tracking.

- Experience working with contract obligations, service levels, financial baselines, savings glidepath tracking, budget and forecast support, and fee-at-risk or service-credit calculations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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