General Manager Operations & Compliance

Institutional & Corporate Catering

Role Summary

Lead and scale operations for the company’s institutional catering vertical — covering corporate offices, cafeterias, and large-scale institutional dining (schools, hospitals, factories, corporate campuses). Responsible for end-to-end operational execution across multiple client sites, ensuring consistent food quality, cost control, and regulatory compliance at scale.

Key Responsibilities

Operations Management

- Oversee daily operations across multiple cafeteria/institutional catering sites simultaneously
- Standardize menus, portion control, and service SOPs across all locations
- Ensure consistent food quality, hygiene, and presentation across sites
- Monitor food wastage, cost-per-meal, and operational efficiency at each location

Client & Contract Management

- Manage day-to-day relationships with existing corporate clients, institutions, and facility managers
- Ensure contracted SLAs (menu, pricing, volume commitments) are met and renewed on schedule
- Handle client escalations, feedback, and satisfaction reviews
- Manage onboarding of current sites — site assessment, menu setup, transition planning

Team & Staffing

- Recruit, train, and manage site-level chefs, supervisors, and service staff across locations




- Build a scalable staffing model (permanent + on-demand) for fluctuating headcounts
- Conduct performance reviews for site managers/supervisors

Procurement & Cost Control

- Manage centralized/bulk procurement of raw materials across multiple sites
- Negotiate vendor contracts for consistent quality and pricing at scale
- Track P&L; per site/contract; manage margins against contracted meal rates

Compliance & Quality

- Ensure FSSAI licensing, food safety audits, and hygiene standards are met at every site
- Implement quality control checks (taste panels, site inspections, client feedback loops)
- Maintain documentation for institutional/corporate compliance audits
- Stay updated on food safety regulations and ensure timely renewals/certifications across sites
- Conduct internal compliance audits and corrective action tracking

Requirements

- 6–10 years in institutional/corporate catering, cafeteria management, or large-scale F&B; operations
- Proven experience managing multi-site operations and corporate B2B contracts
- Strong understanding of FSSAI compliance and food safety standards
- Excellent negotiation, vendor management, and P&L; ownership skills
- Bachelor’s degree in Hospitality/Business Management or equivalent experience

📌 General Manager Operations And Quality (Lucknow)
🏢 Luxmi Cuisine Arts
📍 Lucknow