Job Summary The Front Office Executive is responsible for creating a positive first impression for hotel guests. The role includes managing check-in and check-out procedures, handling guest inquiries, and providing efficient and courteous service in line with hotel standards.
Key Responsibilities
- Welcome guests warmly and assist with check-in and check-out procedures
- Handle room reservations, cancellations, and modifications
- Respond to guest inquiries, requests, and complaints professionally
- Maintain accurate guest records and billing information
- Coordinate with housekeeping and other departments regarding room status
- Handle cash, card payments, and prepare daily reports
- Answer phone calls and manage front desk communications
- Ensure lobby and front office areas are clean and presentable
- Follow hotel policies, safety,
and security procedures
Requirements & Qualifications
- High school diploma or hotel management qualification preferred
- Previous experience in a hotel front office is an advantage
- Basic computer knowledge and familiarity with hotel software
- Positive communication skills in English (additional languages are a plus)
- Pleasant personality and professional appearance
- Willingness to work shifts, weekends, and holidays
Skills & Competencies
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Problem-solving skills
- Attention to detail and accuracy
- Ability to work under pressure
Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Front Office Executive / Receptionist (Kowdiar)
🏢 Thanal by Daya
📍 Kowdiar
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