About the Role

We are looking for a friendly, energetic, and sales-oriented Fitness Sales & Front Desk Executive to manage the front desk operations of our fitness studio while actively contributing to membership and fitness plan sales.

The candidate will be the first point of contact for clients and visitors and will be responsible for creating a welcoming studio experience, handling day-to-day front desk activities, following up with leads, explaining fitness plans, converting enquiries into memberships, and ensuring the smooth functioning of the studio.

Key Responsibilities

Front Desk & Studio Management

- Manage the reception/front desk and welcome clients and visitors professionally.
- Handle incoming calls, enquiries, appointments, walk-ins, and client registrations.
- Manage daily attendance and membership records.
- Coordinate client check-ins, appointments, trial sessions, and class schedules.
- Maintain a clean, organised, and professional front-desk setting.
- Coordinate with trainers and other studio staff to ensure smooth daily operations.
- Handle basic client queries and ensure a positive customer experience.
- Assist with general administrative and operational activities of the fitness studio.

Sales & Business Development

- Actively promote and sell gym/fitness memberships, packages, classes, and other fitness plans.
- Understand customer requirements and recommend suitable fitness plans.
- Handle walk-in enquiries and convert them into memberships.
- Follow up with leads through calls, WhatsApp, and other communication channels.




- Conduct follow-ups with trial customers and prospective members.
- Maintain a proper database of leads, prospects, memberships, and follow-ups.
- Achieve assigned monthly sales and membership targets.
- Upsell and cross-sell suitable packages and additional services to existing clients.
- Build strong relationships with prospective and existing customers to improve retention and referrals.

Customer Relationship Management

- Provide excellent customer service and maintain strong client relationships.
- Address basic customer concerns professionally and escalate issues when required.
- Follow up with inactive or expiring members regarding renewals.
- Encourage existing members to renew and upgrade their plans.
- Collect customer feedback and communicate relevant feedback to management.

Requirements
- Minimum 12th pass / Graduate preferred.
- Good communication and interpersonal skills.
- Confident and comfortable speaking with customers.
- Strong sales and convincing abilities.
- Presentable, energetic, and customer-friendly personality.
- Basic knowledge of computers, WhatsApp, and MS Office/Google Sheets.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Prior experience in fitness, gym, hospitality, retail, front desk, customer service, or sales will be an advantage.
- Freshers with strong communication and sales skills are welcome.

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s)

- What is your monthly inhand salary ?
- What is your notice period ?

Work Location: In person

📌 Front Desk Sales Receptionist (Noida)
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