Company: Even Hospitals

Location: Bengaluru - across multiple units

Department: Hospital Operations / Patient Experience

Employment Type: Full-time

Role Description

We are looking for Front Desk Executives and IP/OP Coordinators to join our hospital teams in Bengaluru.

These roles are at the heart of the patient experience — being the first point of contact and the steady hand throughout a patient's hospital journey . You will welcome and guide patients and their families, help them navigate consultations and diagnostic services, coordinate admissions and discharges, and work closely with doctors and internal teams to ensure a smooth and seamless experience.

Front Desk Executive The Front Desk Executive will be responsible for creating a warm and welcoming experience for patients and their families. Responsibilities include:

- Welcoming and assisting patients and visitors.
- Managing appointments, registrations and patient queries.
- Guiding patients to the appropriate consultation, diagnostic or hospital department.
- Handling calls and coordinating with internal teams.
- Supporting patients and families during admission and discharge.
- Addressing concerns with patience, empathy and professionalism.
- Ensuring smooth front-office operations in line with Even's service standards.

IP/OP Coordinator The IP/OP Coordinator will be responsible for coordinating the patient's journey across In-Patient (IP) and Out-Patient (OP) services . Responsibilities include:

- Coordinating OP consultations, follow-ups, investigations and related patient requirements.
- Supporting the IP admission, transfer and discharge process.
- Coordinating with doctors, nursing, diagnostics,



billing and other hospital departments.
- Ensuring timely communication and follow-up with patients and their families.
- Maintaining accurate patient information and documentation.
- Tracking pending investigations, consultations and other patient requirements.
- Addressing patient queries and ensuring concerns are appropriately resolved or escalated.
- Ensuring a smooth and coordinated patient experience throughout the hospital journey.

Qualifications

- Strong interpersonal and customer service skills with the ability to interact empathetically with patients and their families.
- Clear and confident verbal and written communication skills .
- Proficiency in English and Kannada and/or Hindi is preferred.
- A patient-centric approach with the ability to remain calm and supportive when dealing with anxious or distressed patients and families.
- Strong coordination, organisation and attention to detail .
- Ability to multitask and work effectively in a fast-paced hospital workplace.
- Prior experience in healthcare, hospitals, front office, hospitality or customer service is beneficial.
- Basic computer skills and familiarity with hospital management systems, CRM or appointment software is preferred.
- High level of reliability, honesty, ownership and professionalism .
- Willingness to work rotational shifts, weekends and public holidays , as required.
- Freshers with the right attitude, strong communication skills and a genuine interest in building a career in healthcare are welcome.
- Minimum of a high school diploma; a degree or certification in healthcare, administration, hospitality or a related field is an advantage.

📌 Front Desk Executives | IP OP Coordinator (Bengaluru)
🏢 Even
📍 Bengaluru