Position Overview:

As a Joint Recovery Processing/Chargeback Analyst, you will be part of a specialized team performing financially based investigative and assessment activities. Reporting to the Supervisor of Joint Recovery Processing, you will leverage your experience from Risk Operations or Financial Service roles within a BPO environment to build a solid foundation for a career in Credit Card Operations.

Position Details:

- Position: Joint Recovery Processing/Chargeback Analyst
- Status: Full Time Work from Office
- Hours: Monday Sunday (Rotational Evening Shift)

- Department: BPO
- Rate of Pay: Market-competitive salary based on experience and qualifications

- Skills and Competencies:
- Demonstrated analytical and problem-solving skills.
- Proficiency in French language (Read, Write, Speak)
- Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
- Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing,



and negotiation skills.
- Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability.
- Willingness to pursue continuous learning and self-development.
- Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
- Strong keyboarding skills and working knowledge of PCs.
- Positive attitude and demonstrated ability to get along with others.
- Ability to implement change efforts.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.

Key Responsibilities:

- Fraud and Dispute Management
- Chargeback Processing
- Compliance and Reporting
- Data Analysis
- Team Collaboration and Mentorship

Interested Candidates can share their resume at [email protected]

📌 Fresher | French Analyst | Banking Domain | Gurgaon (Gurugram)
🏢 NTT DATA
📍 Gurugram