Senior Operations Specialist – Onboarding & Client/Consultant Success
Remote
Employment Type: Full time
About the Role
Peterson Technology Partners (PTP) is looking for a Senior Operations Specialist to support and strengthen our onboarding and client/consultant success operations.
This role will work closely with our existing operations team and play an important role in ensuring a smooth experience for both clients and consultants throughout the onboarding and engagement lifecycle.
The ideal candidate is highly organized, proactive, and relationship-focused, with solid communication skills and the ability to take ownership of issues from start to resolution.
What You'll Do
Manage and coordinate the end-to-end onboarding process for consultants
Serve as a key point of contact for consultants throughout their engagement
Communicate regularly with clients to understand requirements, resolve issues, and ensure satisfaction
Build and maintain strong skilled relationships with clients, consultants, and internal teams
Coordinate onboarding documentation,



compliance requirements, background checks, timesheets, and other operational activities
Address consultant questions and concerns and ensure timely resolution
Proactively identify potential issues and take ownership before they impact the client or consultant experience
Partner with recruiting, sales, HR, payroll, and operations teams to ensure seamless execution
Maintain accurate records and ensure all onboarding and engagement processes are completed on time
Identify opportunities to improve workflows, communication, and the overall client and consultant experience
Support the operations team with day-to-day activities and help manage workload across the function

What We're Looking For
4+ years of experience in operations, onboarding, client success, consultant management, staffing operations, or workforce management
Experience working with IT staffing, technology services, consulting,

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