Job Description
Responsibilities
n
n
Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wirelessn
equipment for availability and performance.n
Server monitoring: Track server health, CPU/memory utilization, andn
escalate hardware/software alerts.n
Ticket handling: Follow SOPs for incident logging, categorization, andn
resolution; update tickets with accurate status.n
Escalation management: Escalate unresolved issues to L2/L3 teams pern
defined SLA timelines.n
ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,n
and update stakeholders.n
Vendor coordination: Liaise with hardware/software vendors for RMA,n
patching, and support cases.n
SOP compliance: Ensure all actions are aligned with documented SOPs andn
governance standards.n

n

nSkills & Qualifications
n
n
Basic knowledge of network devices (switches, routers, firewalls) and servern
monitoring tools.n
Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).n
Solid communication skills for ISP/vendor coordination.n
Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.n

📌 Noc Monitoring Tamil Nadu
🏢 Neurealm
📍 Tamil Nadu