Job Summary

Field Service Officer

We are seeking a customer-focused and technically skilled Technical Field Service Officer to provide on-site technical support for our products and solutions across a diverse customer base. This role is ideal for someone who enjoys combining technical expertise with customer interaction, troubleshooting challenges in real-world environments, and helping customers maximize the performance of our products.

You will act as a key technical representative of the company, working closely with customers, sales teams, manufacturing, quality, and RD to deliver exceptional technical support and build long-term customer partnerships.

Responsibilities

- Customer Technical Support
- Provide on-site and remote technical support to customers regarding product application, performance, and troubleshooting.
- Investigate product-related issues and recommend effective corrective actions and solutions.
- Support customers during product trials, evaluations, and implementation activities.
- Ensure timely resolution of technical inquiries and customer complaints.

- Product Application Performance Evaluation

- Conduct field testing and performance evaluations of products under customer operating conditions.
- Monitor product performance and provide recommendations for optimization and continuous improvement.
- Support customers in achieving quality, productivity, and operational objectives through effective product usage.
- Prepare technical reports documenting findings, recommendations, and outcomes.

- Customer Training Education

- Deliver technical training sessions to customers, distributors, and internal teams.
- Develop guidance materials, application procedures, and best-practice recommendations.
- Ensure customers understand product capabilities, limitations, and safe handling requirements.
- Promote customer confidence through ongoing technical engagement and support.

- Cross-Functional Collaboration

- Work closely with Sales teams to support customer development and business growth opportunities.




- Collaborate with RD and Application Development teams to provide field feedback and identify product improvement opportunities.
- Partner with Quality and Manufacturing teams to investigate and resolve product performance issues.
- Support new product introductions and customer qualification programs.

- Technical Problem Solving

- Analyze customer challenges and identify root causes of technical issues.
- Conduct structured investigations and recommend solutions that address both immediate and long-term needs.
- Escalate complex technical concerns when specialist expertise is required.
- Contribute to knowledge databases and technical documentation.

- Health, Safety Compliance

- Promote safe handling, storage, and use of chemical products at customer sites.
- Ensure all field activities comply with company safety standards and regulatory requirements.
- Support compliance with customer, environmental, and industry-specific requirements.
- Act as a role model for safety and responsible chemical management.

Who are you
- Customer-focused , committed to delivering exceptional service and building trusted relationships.
- Technically curious , with a passion for understanding products, processes, and applications.
- Hands-on and practical , enjoying on-site problem-solving and troubleshooting.
- Confident communicator , able to explain technical concepts clearly to a variety of audiences.
- Self-motivated and adaptable , comfortable working independently in field-based environments.
- Collaborative , able to work effectively across technical, commercial, and operational teams.
- Calm under pressure , maintaining professionalism when handling customer issues and operational challenges. What competencies will you need

Technical Competencies

- Degree or equivalent experience in Chemistry, Chemical Engineering,



Materials Science, or a related technical discipline.
- Experience in technical service, field support, product applications, manufacturing, or laboratory environments.
- Strong understanding of chemical products, formulations, and industrial processes.
- Ability to interpret technical data, specifications, and performance results.
- Experience conducting product trials, investigations, and performance evaluations.

Customer Commercial Competencies

- Strong customer service and relationship management skills.
- Ability to identify customer needs and recommend appropriate technical solutions.
- Commercial awareness and understanding of how technical support contributes to business growth.
- Experience supporting sales teams and customer development initiatives. Problem-Solving Analytical Competencies

- Solid troubleshooting and root cause analysis capabilities.
- Ability to evaluate technical issues systematically and develop practical solutions.
- Experience preparing technical reports and recommendations.
- Data-driven decision-making and analytical thinking skills. Health, Safety Compliance Competencies

- Knowledge of chemical handling, laboratory, or manufacturing safety standards.
- Understanding of Safety Data Sheets (SDS), product stewardship, and regulatory requirements.
- Commitment to safe working practices in both customer and company environments.

- Awareness of environmental and quality management systems.

Communication Interpersonal Competencies

- Excellent verbal, written, and presentation skills.

- Ability to communicate effectively with customers, operators, engineers, scientists, and business leaders.
- Strong stakeholder management and relationship-building capabilities.
- Ability to influence outcomes through technical expertise and professionalism.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Field Service Officer (Pune)
🏢 Element Solutions
📍 Pune