Work Dynamics What this job involves: Prioritising the facilities’ needs
Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you’ll strive for continuous improvement in the process.
You’ll also keep an eye out on the property’s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you’ll manage supply and service contracts as approved by clients.
In addition, you’ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You’ll also be on top of health and safety issues that may arise and actively participate in reviewing them.
FE will be responsible for managing all aspects of the facility management service delivery system at NTT DATA.
FE is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the client SLA and KPI related to the site operations
Operations and maintenance, interface with senior managers in NTT DATA real estate / Facility team and business units.
Drive the account plan to deliver high-quality results which exceed the client’s expectations. Become a reference for best-in-class service delivery that can be leveraged to expand Jones Lang LaSalle’s business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.
Act as single point of Management Control for FM in NTT DATA site assigned during the shifts.
Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
Ensure client satisfaction score achieved as per SLA.
Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation.
Support NTT DATA in the implementation of short and long-term projects.
Oversee compilation and deliver the appropriate daily/monthly/quarterly/annual reporting to Facility Manager.
Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule.
Ensure implementation of Safe work practices.
Implement regular inspections of the facility on energy conservation, maintenance practices, utility management and risk management procedures.
Provide training to in office teams on equipment procedures and implementation.
Support service delivery teams on equipment maintenance and upkeep.
Conduct regular inspections to ensure that the procedures are being followed and updated as required.
Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
Maintain equipment database for site.
Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.
In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance. You’ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients.
Sound like you? To apply you need to have: Strong knowledge of property operations
Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years’ experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.
Solid background in team management
Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.
What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.