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Key Responsibilities:

1. End-to-End Shipment Ownership

- Take full ownership of shipments from the booking stage to closure (billing & collection).
- Handle both FCL and LCL shipments for exports and imports.
- Ensure smooth coordination across all stages: booking, documentation, execution, delivery, billing, and payment follow-up.

2. Customer Coordination & Service

- Act as the single point of contact for assigned customers.
- Receive booking requests, shipment details, and required documents from clients.
- Provide shipment updates, sailing schedules, and proactive communication on delays or exceptions.
- Ensure high levels of customer satisfaction and service quality.

3. Document Collection & Verification

- Collect and verify all shipment-related documents, including:

- Commercial Invoice

- Packing List

- Shipping Instructions
- Purchase Orders / LC documents (if applicable)
- Ensure completeness and accuracy before initiating shipment processing.
- Coordinate with customers for any discrepancies or missing information.

4. Job Creation & ERP Management

- Create and update jobs in the ERP / Freight Management System with complete and accurate details.

- Ensure correct capture of

- Customer details

- Shipment terms (Incoterms)

- Cost and revenue components

- Vendor and carrier details
- Maintain proper documentation and digital records in the system.

5. Booking & Shipment Execution

- Coordinate bookings with shipping lines, NVOCCs, and co-loaders.
- Arrange container placement, stuffing, and transportation in coordination with logistics teams.
- Ensure timely submission of Shipping Instructions (SI) and coordination for Bill of Lading (B/L) draft and release.
- Track shipment movement and ensure adherence to planned schedules.

6. Coordination with Internal & External Stakeholders

- Liaise with:
- Shipping lines/carriers/NVOCCs/Consolidators

- Transporters and warehouse teams

- Customs clearance department





- Overseas agents
- Ensure seamless coordination for documentation, cargo movement, and delivery.

7. Documentation & Compliance

- Ensure compliance with customs regulations, international shipping standards, and company SOPs.
- Verify and process key documents such as:
- Bill of Lading (Draft & Final)

- Delivery Orders

- Arrival Notices
- Maintain accuracy to avoid penalties, delays, or customer disputes.

8. Billing & Revenue Assurance

- Prepare and raise customer invoices in ERP accurately and in a timely manner.
- Verify vendor invoices and ensure cost allocation is correctly captured in the system.
- Ensure profitability by monitoring cost vs. revenue for each job.

9. Payment Follow-Up & Collections

- Follow up with customers for timely payment realization.
- Coordinate with finance/accounts team for reconciliation and outstanding tracking.
- Ensure closure of jobs only after complete payment realization.

10. Issue Resolution & Escalation

- Identify and resolve operational or financial issues such as:

- Shipment delays or rollovers

- Documentation errors

- Billing disputes
- Escalate critical issues with proper analysis and suggested solutions.

11. MIS & Reporting

- Maintain accurate records of all shipments and transactions.

- Generate reports on

- Shipment status

- Billing and collections

- Outstanding receivables
- Support management with operational and financial insights.

Key Skills & Competencies:

- Strong knowledge of Sea Freight Operations (Exports & Imports)
- Hands-on experience in ERP systems (job creation to billing cycle) ( Softlinks- Logisys is preferred )
- Positive understanding of Incoterms, shipping documentation, and customs procedures
- Strong financial awareness (costing, billing, collections)
- Excellent communication and customer handling skills
- High attention to detail and accuracy
- Ability to manage multiple shipments simultaneously under deadlinesole & responsibilities

Preferred candidate profile

As Above

📌 Executive- Customer Service (Bengaluru)
🏢 Ryan Logitech
📍 Bengaluru