About the role

We are hiring an ERP Support Analyst to support the enterprise applications team of a US-based industrial distribution company.

You will be responsible for the ongoing health of the client's EDI transactions and their recurring invoicing operations onboarding new trading partners, keeping order and invoice flows running, executing scheduled billing cycles, and troubleshooting issues across the ERP and connected systems.

This is a hands-on functional and operations support role. You will be trained on the client's specific systems and processes and will become the team's backup across both areas.

Key responsibilities

- Configure new EDI trading partners — customers and vendors — in the ERP, and coordinate onboarding with the EDI service provider
- Review partner EDI specifications, validate requirements, and drive testing through to production go-live
- Monitor daily EDI traffic; confirm inbound orders import correctly and outbound invoices generate correctly
- Troubleshoot failed imports, missing outbound documents, and malformed transaction data; correct EDI data at the XML level
- Perform root-cause analysis across ERP configuration, master data, and provider- or partner-side issues
- Execute recurring invoicing and billing cycles in the ERP to a fixed schedule, including month-end runs
- Manage invoice files on the application server and run supporting scripts as part of the billing process
- Monitor the e-invoicing portal for submission status; investigate and resolve rejections and errors
- Maintain master data — customer, vendor, ship-to and bill-to setup — in support of both areas




- Communicate status clearly to the client team, escalate appropriately, and document processes and fixes as you learn them

Must-have skills

- 3+ years of hands-on ERP functional support experience, ideally in a distribution, manufacturing or supply chain workplace
- Strong understanding of order-to-cash and procure-to-pay process flows — sales orders, purchase orders, invoicing — and the master data that drives them
- Practical EDI experience, including a working knowledge of ANSI X12 transaction sets (850, 855, 840, 843, 810, 997)
- Ability to read, interpret and correct XML transaction data
- Proven troubleshooting ability across integrated systems — able to isolate whether an issue sits in configuration, master data, or an external party’s system
- Strong written English — you will correspond directly with external trading partners and service providers
- Operational discipline — the role runs to fixed windows and hard cut-offs
- Willingness to work a permanent night shift aligned to US Eastern hours

Good-to-have skills

- Experience with Infor ERP products — CloudSuite Distribution (CSD), Distribution SX.e, or Infor ION
- Basic comfort in a Linux environment — navigating directories, moving files, running provided scripts, reading logs
- Exposure to e-invoicing platforms or country-specific electronic invoicing compliance (Mexico CFDI / SAT experience is a plus)
- Background in billing, invoicing or accounts receivable operations
- Basic shell scripting

Experience supporting automotive or industrial supply chain customers

📌 Erp Support Analyst (Chennai)
🏢 D2R AI Labs
📍 Chennai