ERP Project Management

- Lead assigned HQ and local ERP projects, ensuring delivery within agreed timelines, budgets, and resource plans.

- Define and validate project specifications, technical solutions, and deliverables in collaboration with business teams, HQ IT, and external partners.

- Review and validate consultant developments and system changes before go-live.

- Act as the ERP subject-matter expert for local projects and manage external resources for projects, enhancements, and support needs.

User Services and Support

- Ensure timely resolution of ERP incidents and service requests while meeting defined service-quality standards.

- Provide clear communication to users regarding ERP issues, resolutions, and planned service activities.

- Analyse incident trends and service indicators to identify recurring issues and improvement opportunities.

- Define and implement preventive actions to enhance user experience and overall service performance.

ERP LN Technical Architecture

- Define, maintain, and document the ERP LN technical architecture,



including environments, integrations, customisations, interfaces, reporting components, and dependencies.

- Assess the architectural impact of recent projects, enhancements, upgrades, and developments before implementation.

- Validate technical designs for customisations, interfaces, workflows, reports, and data flows with HQ IT, infrastructure teams, and external partners.

- Ensure solutions comply with functional requirements, security standards, performance expectations, scalability, and maintainability principles.

- Monitor architecture risks, technical debt, and obsolescence, and recommend improvement or rationalisation actions.

Security and Cost Management

- Apply global IT security policies within the local operating context and recommend controls to address local constraints.

- Support the estimation, monitoring, and optimisation of costs associated with ERP projects and services.

📌 ERP Project Manager (Gurugram)
🏢 Socomec Group
📍 Gurugram