Emergency Helpline Coordinator

Help make sure every injured animal gets the help it needs.

Every day, Animal Aid Unlimited receives 100-150 calls from people across Udaipur reporting injured, sick, abandoned, and vulnerable street animals.

As an Emergency Helpline Coordinator, you ll be at the center of one of India s busiest animal rescue operations. You ll help coordinate rescues, guide members of the community who are trying to help an animal, work closely with our rescue teams throughout the day, and ensure every animal receives the care it needs as quickly as possible.

This is much more than answering phone calls. It s becoming an essential part of the team that helps thousands of animals every year.

At the heart of our rescue operation

Animal Aids Emergency Helpline operates every day from 7:00 am until midnight, coordinating one of Indias busiest rescue services.

Working alongside our experienced Rescue Coordination team, youll help assess emergencies, gather accurate information, and coordinate with our rescue teams throughout the day. Our rescue ambulances respond across Udaipur, while our Street Treatment team provides medical care to animals that can be treated without coming to the hospital.

Many people are also able to safely bring injured animals directly to Animal Aid. Youll guide them over the phone, explaining how to transport an injured animal safely, what they can do while traveling, and what to expect when they arrive.

Every rescue begins with good communication, careful coordination, and a team working together.

Guide the community to help animals

One of the most rewarding parts of this role is helping people who want to make a difference for animals.

Every day youll speak with people who have found an injured dog, rescued an abandoned puppy, or are worried about a sick cow or donkey. Youll guide them through the next steps, answer their questions, and help them understand the best way to get that animal the care it needs.

Youll also help educate the community about Animal Aids work,



showing people that they can play an key role in protecting the street animals around them.

Be one of the public faces of Animal Aid For many visitors, youll be the first person they meet at Animal Aid.

Youll welcome guests to our rescue center, give tours of our hospital and sanctuary, introduce people to Animal Aids mission, and share the stories behind our work. Youll also update rescuers on the animals they have helped, arrange visits when appropriate, and help build lasting relationships with the community that supports our mission.

Every interaction is an opportunity to inspire more people to care for animals.

Keep our rescue operation running smoothly

Behind every successful rescue is careful organization.

As an Emergency Helpline Coordinator, youll maintain accurate records of every rescue, admission, treatment request, and follow-up. Youll work closely with our rescue teams, Animal Welfare Officers, veterinarians, and other departments to ensure information flows smoothly between teams and that every animal receives the treatment, care, and follow-up it needs.

Attention to detail is just as important as compassion, because accurate information helps us save lives.

Learn skills that will stay with you for life

Working on Animal Aids Emergency Helpline offers a unique opportunity to understand how a large-scale rescue organization operates.

Youll develop skills in rescue coordination, emergency communication, problem-solving, public speaking, visitor engagement, teamwork, organization, and animal welfare. Youll also gain first-hand experience of how rescues are coordinated, animals are admitted, treated, rehabilitated, and eventually returned to happy, healthy lives.





Whether you build your future at Animal Aid or elsewhere in animal welfare, the knowledge and experience you gain here will stay with you throughout your career.

Grow with Animal Aid

Many careers at Animal Aid begin in this role.

As your knowledge and experience grow, opportunities may arise to progress into positions such as Rescue Coordinator, Animal Welfare Officer, Volunteer Coordinator, Community Outreach, Cruelty Prevention, or other leadership roles across the organization.

We re committed to helping passionate people build meaningful, long-term careers dedicated to helping animals.

Our culture

Our mission is rooted in the belief that every animal has inherent value and deserves compassion. Many members of our team are vegetarian or vegan, reflecting the values that guide our work. Above all, we look for people who genuinely support Animal Aid s mission and are committed to creating a kinder world for animals.

Who were looking for

- Passionate about animal welfare
- Calm and organized under pressure
- Excellent communicators
- Friendly and confident meeting current people
- Attentive to detail and highly reliable
- Comfortable working as part of a busy team
- Willing to learn and grow
- Committed to Animal Aid s mission and willing to follow our vegetarian workplace policy

Previous experience in customer service, hospitality, or animal welfare is helpful but not essential. What matters most is your attitude, your compassion, and your commitment to helping animals.

What we offer

- Competitive salary with regular merit-based increases
- Health insurance
- Paid annual leave and festival holidays
- Extensive on-the-job training and mentorship
- Opportunities for professional development
- Clear pathways into leadership roles across Animal Aid

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Emergency Helpline Coordinator (Udaipur)
🏢 Animal Aid Unlimited
📍 Udaipur