Ecommerce Manager

Reports to: Director, Marketing and Ecommerce | Location: Mumbai in office | Experience: 3–5 years

About the RoleWe're looking for an Ecommerce Manager who can run the day-to-day of our online business end-to-end — website, inventory, orders, customer experience, reporting — while also thinking like a sales leader on projects: setting priorities, driving them to completion, and keeping the team and cross-functional teams (design, marketing, warehouse) aligned. This is a hands-on role for someone who wants to own outcomes, not just tasks. We expect this person to work with AI tools as a core part of how they operate day-to-day — this is a must-have, not a bonus.

Key ResponsibilitiesWebsite & Technical

- Own day-to-day website management — product uploads, page updates, and troubleshooting; step in on cataloguing when needed as a backup.
- Plan and execute website updates and upgrades, working with developers/agencies where required; comfortable enough with the tech stack to scope issues clearly rather than just relaying them.
- Own on-page and technical SEO — keyword strategy, metadata, site structure, page speed and indexing health.

Operations, Inventory & Logistics

- Manage inventory across channels — stock accuracy, reorder planning, and coordinating with warehouse/production on availability.
- Track and process sales orders end-to-end, resolving unfulfilled or delayed orders proactively.
- Understand ecommerce logistics and shipping operations — courier performance, rate/policy changes, customs and cross-border shipping considerations for international markets.
- Stay ahead of regulatory and compliance changes, labelling, and shipping (e.g. EU/UK requirements) and update processes accordingly.

Customer & Revenue

- Manage the customer email queue — response times, resolution quality, and escalation of recurring issues.
- Build and maintain sales reporting and performance marketing reporting — translate raw numbers into what the business should do next.




- Use data analytics to guide merchandising, pricing, and promotional decisions across the site.

Leadership & Project Ownership

- Take a sales-oriented, ownership-driven approach to projects — set priorities independently, keep timelines visible, and follow through without repeated follow-up from the founder.
- Train and guide junior team members on ecommerce processes, tools, and standards.
- Create and maintain simple SOPs/trackers so key processes aren't dependent on any one person's memory.

What You Bring• AI-first working style: actively uses AI tools (ChatGPT, Claude, or similar) day-to-day to speed up reporting, content/catalogue work, customer responses, and operations — this is essential to the role, not a nice-to-have.

- 4–5 years of experience in an ecommerce management role, ideally in fashion or lifestyle brands.
- Working knowledge of Shopify (or similar platforms), Google Analytics/GA4, and SEO tools.
- Comfort with performance marketing reporting (Meta/Google Ads) even if not running campaigns directly.
- Understanding of ecommerce logistics — carriers, fulfillment SLAs, and international shipping/customs basics.
- Strong Excel/Sheets skills for reporting and inventory planning; comfort with data-driven decision-making.
- Excellent organizational and prioritization skills — able to manage multiple concurrent projects (product launches, packaging changes, promotions) and drive each to closure independently.
- Strong written communication for customer-facing correspondence.
- A proactive, ownership-first mindset — flags problems early, proposes solutions, and doesn't need reminders to move things forward.

Good to Have• Export-oriented ecommerce experience — familiarity with international/wholesale clients and cross-border fulfillment.

- Exposure to marketplace selling (Amazon, Etsy, Faire, or similar).
- Experience managing vendor or artisan relationships in a supply chain context.
- Familiarity with international compliance basics relevant to EU/UK/US retail (packaging, data, consumer protection).
- Prior experience managing or mentoring a small team.

-

📌 Ecommerce Manager (Mumbai)
🏢 I was a Sari | Certified B
📍 Mumbai