Company Description Sangeetha Mobiles, founded in 1974 in Bengaluru, has grown from a small music and appliance store into one of South India’s leading multi-brand gadget and mobile retailers. With over 800 stores and a strong omni-channel presence, the company blends physical retail with hyperlocal delivery to offer quick, reliable, and convenient technology experiences.

Signature initiatives such as mobile insurance, price protection, and transparent warranties highlight its focus on customer trust and service quality. Sangeetha’s culture is driven by passionate teams across retail and corporate functions who are committed to excellence and continuous innovation. As the company enters its next phase of growth, it is focused on evolving tech retail and delivering seamless, trustworthy experiences to millions of customers across India.

Role Description The E-Commerce Operations Head is a full-time, on-site role based in Bengaluru, responsible for overseeing the end-to-end operations of Sangeetha’s online business. This role manages daily order processing, inventory coordination, logistics, and last-mile delivery to ensure timely, accurate, and cost-effective fulfillment.

The E-Commerce Operations Head collaborates with merchandising, marketing, IT, and store operations teams to support campaigns, improve digital customer journeys, and maintain consistent pricing and offers across channels.

Key responsibilities include monitoring performance dashboards, optimizing processes, managing vendor and courier relationships, and ensuring adherence to service-level agreements and quality standards. The role also drives continuous improvement initiatives,



resolves operational issues, and supports strategic projects to scale the omni-channel and e-commerce business.

Qualifications

- Candidates should possess strong e-commerce operations and supply chain skills, including order management, inventory control, warehousing coordination, and logistics optimization.
- Candidates should possess data-driven decision-making capabilities, with experience in using analytics tools, dashboards, and reports to track KPIs, forecast demand, and improve process efficiency.
- Candidates should possess expertise in omni-channel and retail processes, including integration of online and offline channels, alignment of store and e-commerce promotions, and customer experience management.
- Candidates should possess leadership and people management skills, with the ability to build and guide cross-functional teams, delegate responsibilities, and drive accountability.
- Candidates should possess strong communication, stakeholder management, and collaboration skills to work effectively with internal teams, external partners, and senior leadership.
- Candidates should possess familiarity with e-commerce platforms, ERP systems, and order management systems; knowledge of technology and mobile/gadget retail is highly beneficial.
- Relevant qualifications such as a bachelor’s degree in business, operations, supply chain, or a related field are preferred; an MBA or equivalent postgraduate degree is an advantage.
- Prior experience leading e-commerce or large-scale retail operations, especially in high-volume consumer electronics or similar sectors, will be considered a significant plus.

📌 E-Commerce Operations Head (Bengaluru)
🏢 Sangeetha Mobiles
📍 Bengaluru