Handle customer queries and provide support through voice calls for an e-commerce process.
- Resolve customer queries and provide accurate information.
- Handle inbound customer calls professionally.
- Assist customers with orders, delivery, returns, refunds and other e-commerce-related queries.
- Maintain good communication and customer service standards.
- Follow process guidelines and meet quality and productivity targets.
- Update customer information and call details in the system.
- Ensure a positive customer experience.
Preferred candidate profile
- Freshers and experienced candidates can apply. • Undergraduate and Graduate candidates are eligible.
• Good English communication skills are required. • Good typing skills. • Comfortable handling voice calls and customer queries. • Must have a Core i5 7th Gen or above laptop/desktop with minimum 8 GB RAM. • Minimum 20 Mbps reliable internet connection. • USB noise-cancellation headset is mandatory. • UPS/power backup is mandatory. • SHL System Check Report is required. • Candidate should be comfortable working 6 days a week with 1 rotational week off. • PAN India candidates can apply, except Jammu & Kashmir.
📌 E-Commerce Voice Process Work From Home (Bengaluru)
🏢 Orcapod Consulting Services
📍 Bengaluru
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