1.

Cinema

Operations

- Manage the cinema's daily operations during the assigned shift.

- Ensure all scheduled shows start and finish on time.

- Monitor auditoriums, lobby, ticketing, concessions, washrooms, and other guest areas.

- Conduct regular operational checks and ensure the cinema is clean, safe, and presentable.

- Handle operational issues and take immediate corrective action.

2. Team Management

- Supervise and coordinate cinema staff during the shift.

- Allocate duties and prepare staff deployment according to business requirements.

- Conduct shift briefings and communicate operational updates.

- Monitor staff performance, attendance, grooming, and customer-service standards.

- Support training and coaching of team members.

3.

Customer

Service

- Maintain high standards of customer satisfaction.

- Handle customer complaints, feedback, refunds, and service recovery professionally.

- Assist guests with special requirements and resolve issues promptly.

- Ensure cinema policies and customer-service procedures are consistently followed.

4. Box Office &

- Concessions

- Monitor ticketing and food & beverage operations.

- Ensure cash-handling procedures and financial controls are followed.

- Check stock levels and minimize wastage, shortages, and operational losses.

- Ensure promotional offers and pricing are correctly implemented.

5. Health, Safety &

- Security

- Ensure compliance with all health, safety, fire, and security procedures.

- Conduct emergency and evacuation procedures when required.

- Report accidents, incidents, equipment failures, and other hazards promptly.

- Ensure emergency exits and safety equipment remain accessible and operational.

6. Show &

- Technical Coordination

- Monitor show schedules and ensure auditoriums are ready before each screening.

- Coordinate with projection/technical teams regarding screening issues.





- Escalate technical problems that may affect screenings or customer experience.

- Manage show interruptions and communicate effectively with customers and staff.

7. Reporting &

- Administration

- Complete daily shift reports and operational checklists.

- Record incidents, customer complaints, maintenance issues, and other relevant information.

- Conduct opening and closing procedures as assigned.

- Communicate important shift information during handover to the next Duty Manager/Manager.

Qualifications &

- Experience

- Diploma/Degree in Hospitality, Business Management, Retail, Operations, or a related field preferred.

- 2–4 years of experience in cinema, hospitality, retail, entertainment, or customer-service operations.

- Previous supervisory or team-leadership experience preferred.

- Positive knowledge of customer-service and operational procedures.

- Comfortable working with cash, POS systems, and basic reporting.

Key Skills

- Leadership and team management

- Excellent customer-service skills

- Problem-solving and decision-making

- Communication and interpersonal skills

- Conflict and complaint management

- Cash-handling awareness

- Time management and multitasking

- Safety and emergency-response awareness

- Basic computer and reporting skills

Working Conditions

- Flexible shifts, including evenings, weekends, public holidays, and peak periods.

- Ability to work in a fast-paced, customer-facing environment.

- May require prolonged standing and frequent movement around the cinema.

Key Performance Indicators (KPIs)

- Customer satisfaction and complaint resolution

- On-time show performance

- Staff productivity and attendance

- Cinema cleanliness and operational standards

- Cash and stock accuracy

- Safety and compliance

- Effective shift management and incident handling

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Flexible schedule

- Provident Fund

Work Location: In person

📌 Duty Manager (Delhi)
🏢 CINELINE INDIA
📍 Delhi