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: Dispute Analyst Job Title Dispute Analyst

Department Credit & Accounts Receivable (AR)

Reports To Credit Team Lead

Position Summary The Dispute Analyst is responsible for managing, investigating, and resolving customer payment disputes and deductions. This role works closely with Credit, Customer Service (CSR), Sales, Accounts Receivable, Tax, and other internal stakeholders to identify root causes, facilitate resolutions, and reduce recurring disputes.

The analyst ensures accurate dispute coding, maintains detailed documentation, and drives timely closure of open cases while supporting working capital and cash collection objectives.

Key Responsibilities Dispute Investigation & Resolution

- Review and investigate customer deductions, short payments, overpayments, and disputed invoices.
- Analyze dispute documentation, remittance information, payment history, and customer communications.
- Determine root cause and assign or update appropriate dispute classifications and reason codes.
- Manage disputes from case creation through final resolution and closure.

Stakeholder Management

- Coordinate with Customer Service, Sales, Credit, AR, Tax, Rebate, Logistics,



and other business functions to obtain information and drive resolution.
- Conduct periodic reviews and escalation meetings for aged or high-value disputes.
- Communicate dispute status and action requirements to relevant stakeholders.

Financial & System Activities

- Generate and process adjustments related to pricing, freight, logistics, and customer deductions as authorized.
- Maintain dispute records and support documentation in ERP systems (SAP/Dispute Management tools).
- Ensure compliance with company policies, controls, and approval authorities.

Root Cause Analysis & Continuous Improvement

- Identify recurring dispute trends and recommend corrective actions.
- Perform customer account reconciliations and dispute portfolio reviews.
- Support process improvement initiatives aimed at reducing dispute volume and aging.
- Develop and maintain process documentation and knowledge-sharing materials.
- Reporting & Performance Monitoring
- Monitor dispute aging, backlog, and resolution metrics.
- Provide regular reporting and dashboards on dispute performance.
- Support leadership reviews with trend analysis and risk identification.

Required Qualifications

- Bachelor’s degree in finance, Accounting, Commerce, Business Administration, or related field.

Experience





- Preferred 2-5 years of relevant experience in Dispute Management
- Experience working in a shared services or global operations environment preferred.

Technical Skills

- SAP (FI-AR, FSCM, Dispute Management) or equivalent ERP system.
- Advanced Microsoft Excel skills.
- Experience with Power BI or reporting tools is preferred.

Key Competencies

- Analytical and problem-solving skills
- Customer dispute resolution expertise
- Stakeholder management and influencing skills
- Process improvement mindset
- Effective verbal and written communication
- Time management and prioritization
- Dispute Closure Rate
- Reduction in Recurring Disputes
- SLA Compliance

Accuracy of Dispute Coding

- Knowledge of dispute reason codes, customer deductions, rebates, freight claims, pricing discrepancies, tax disputes, and invoice reconciliation.
- Experience collaborating with Sales, Customer Service, Cash Application, and Credit teams in a global environment.

Join our Talent Community to stay connected with us! DuPont is an equal prospect employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

For further information, and to apply, please visit our website via the “Apply” button below.

📌 Dispute Analyst (Hyderabad)
🏢 ACCA Careers
📍 Hyderabad