Hiring: Desktop Support Engineer L1

Company: Tech Mahindra

Payroll: Fidelis Technology

Position: Desktop Support Engineer – L1

Experience: 6 Months – 2 Years

Interview Mode: Face-to-Face Only

CTC: 2.6 LPA

Expected In-Hand: Approximately 17,000/month

Interview Venue

Tech Mahindra Business Services

Paradigm Towers, 5th Floor, A Wing

Malad Rajan Pada, Mindspace

Malad West, Mumbai – 400104

Key: Only Face-to-Face interviews will be conducted. No virtual/online interviews.

We are looking for a motivated Desktop Support Engineer – L1 to join our IT support team. The candidate will be responsible for providing first-level technical support, troubleshooting desktop and network-related issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

- Provide L1 desktop and remote support to end users.
- Troubleshoot hardware, software, operating system, printer, and network issues.
- Install, configure, maintain, and troubleshoot Windows-based systems.
- Support basic LAN/WAN and network connectivity issues.
- Perform basic administration and troubleshooting of:

- Active Directory

- DNS

- DHCP

- VPN

- Microsoft 365
- Assist with user account creation, password resets, access issues, and permissions.
- Support and monitor AWS Cloud services related to desktop/IT support.
- Assist with system upgrades, security improvements, backup/disaster recovery activities, and other IT infrastructure tasks.




- Maintain proper documentation of technical issues, troubleshooting steps, and resolutions.
- Escalate complex technical issues to the appropriate L2/L3 teams.
- Follow IT support processes, security policies, and service-level requirements.

Required Skills
- Good knowledge of Windows OS and Desktop Troubleshooting.
- Basic understanding of Networking – TCP/IP, LAN, WAN, DNS, DHCP, VPN.
- Basic knowledge of Active Directory and Microsoft 365.
- Hardware and software troubleshooting experience.
- Good communication and problem-solving skills.
- Ability to provide effective end-user support.
- Basic understanding of AWS Cloud will be an advantage.
- IT support/helpdesk experience is preferred.

Candidate Profile
- Experience: 0.6 to 2 years in Desktop Support / IT Support / Technical Support.
- Candidates with relevant L1 Desktop Support experience are encouraged to apply.
- Candidates should be comfortable working from the Mumbai location.
- Candidates must be available for a Face-to-Face interview.

Compensation CTC: 2.6 LPA

Approx. In-Hand: 17,000/month

Apply / Contact

Interested candidates can Call or WhatsApp their updated resume:

(phone hidden)

Please mention: “Desktop Support – Tech Mahindra” while contacting.

Important

This position requires a Face-to-Face interview. Virtual/online interviews are NOT available.

📌 Desktop Support Engineer 1 (Mumbai)
🏢 Fidelis Corporate Solutions
📍 Mumbai