Key Responsibilities:

- Provide L1 and L2 support for production trading applications. Monitor and ensure smooth functioning of Equity, Derivatives, and Commodities trading systems.

- Troubleshoot and resolve application, system, and database-related issues within defined SLAs.
- Track, manage, and coordinate incident resolution activities. Perform root cause analysis (RCA) and implement preventive actions.

- Execute application deployments, patches, and system upgrades. Plan, schedule, and conduct Disaster Recovery (DR) drills.

Run Oracle/SQL queries for troubleshooting, data validation, and log analysis.

- Implement change requests and support regulatory-driven system enhancements.
- Ensure compliance with exchange regulations and operational controls.
- Prepare daily MIS reports, operational dashboards, and technical documentation.
- Maintain audit-ready documentation and support compliance reviews.




- Coordinate with business users to understand requirements and ensure uninterrupted operations.

- Act as the primary technical point of contact for internal stakeholders.
- Collaborate with application vendors for advanced issue resolution and system improvements.

Key Competencies:

- Strong understanding of Equity, Derivatives, Commodities, and trading operations.
- Knowledge of exchange processes and market practices. Expertise in managing L1/L2 support, incident management, deployments, and system upgrades.

- Ensures high system availability and operational stability. Effective coordination with business users, internal teams, and external vendors.

- Robust communication, collaboration, and customer service orientation.

📌 Deputy Manager - Front Office Production Support (Mumbai)
🏢 SBICAP Securities
📍 Mumbai