Project Role : Deployment Lead

Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Summary

We are seeking an experienced ServiceNow ITSM Senior Developer to design, develop, and enhance enterprise IT Service Management solutions on the ServiceNow platform. The role involves leading complex customizations, implementing ITSM best practices, integrating external systems, and ensuring scalable and high-performing solutions aligned with ITIL processes.

Key Responsibilities

Lead design and development of ServiceNow ITSM solutions across:

Incident Management

Problem Management

Change Management

Request Management

Knowledge Management

Service Catalog

Design and implement advanced ServiceNow configurations and custom applications.

Develop and maintain

Business Rules

Script Includes

Client Scripts

UI Policies / UI Actions

ACLs

Scheduled Jobs

Build workflows using Flow Designer and advanced automation techniques.

Develop and manage Service Catalog items, Record Producers, and Catalog workflows.

Implement REST and SOAP integrations with third-party systems.

Optimize platform performance and ensure scalability of solutions.

Troubleshoot complex issues and perform root cause analysis.

Collaborate with architects, business analysts, and stakeholders to translate requirements into technical solutions.

Support ServiceNow upgrades, patches, and release management.

Ensure adherence to ServiceNow best practices and coding standards.

Mentor junior developers and conduct code/design reviews.

Required Skills





5–10+ years of ServiceNow development experience.

Strong expertise in ServiceNow ITSM module implementation.

Advanced knowledge of

JavaScript (client-side and server-side)

GlideRecord, GlideSystem, GlideAjax

Business Rules, Script Includes

ACLs and security model

Experience with Flow Designer and Workflow customization.

Strong experience in Service Catalog development.

Hands-on experience with REST/SOAP API integrations.

Deep understanding of ITIL processes and ITSM best practices.

Experience in performance tuning and platform optimization.

Strong debugging and troubleshooting skills.

Preferred Skills

Experience with

CMDB and CSDM

Service Portal / Employee Center

IntegrationHub

Virtual Agent

Performance Analytics

Discovery (basic understanding)

Experience with enterprise integrations (Azure AD, LDAP, SAP, Jira, Microsoft Teams, etc.).

Knowledge of Agile/Scrum and DevOps practices.

Exposure to Automated Test Framework (ATF).

Qualifications

Bachelor s degree in Computer Science, Information Technology, or related field.

ServiceNow Certified System Administrator (CSA) –

- Preferred

ServiceNow Certified Implementation Specialist –
- ITSM (CIS-ITSM) –
- Preferred

ITIL Foundation Certification –

- Preferred

Key Competencies

Strong leadership and mentoring capabilities.

Excellent problem-solving and analytical skills.

Ability to handle complex technical challenges independently.

Solid communication and stakeholder management skills.

Ability to work in fast-paced enterprise environments.

Nice to Have

Experience in enterprise-scale ITSM transformation projects.

Knowledge of CMDB governance and data model best practices.

Exposure to ServiceNow platform upgrades and migration projects.

Understanding of AI capabilities within ServiceNow (Now Assist, Predictive Intelligence).

Additional Information

- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

📌 Deployment Lead (Hyderabad)
🏢 Accenture in India
📍 Hyderabad