We are hiring a Customer Service Executive - Spanish to assist customers with parking charge notices, payment-related queries, and transaction issues through phone, email, and mail.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently.
- Resolve customer queries related to payments and parking charge notices.
- Investigate and resolve transaction discrepancies.
- Deliver first-call resolution while maintaining high service standards.
- Update customer records and document interactions accurately.
- Meet quality and customer satisfaction targets.
Key Skills
- Excellent verbal communication in Spanish and English
- Strong customer service and problem-solving skills
- Experience handling inbound calls
- Basic knowledge of Microsoft Office
Qualifications
- 12 years of Customer Service experience
- Proficiency in Spanish and English is a must
- Minimum Educational Qualification: HSC (Higher Secondary Certificate) Role & responsibilities
Preferred candidate profile
📌 Customer Support Specialist - Spanish (Mumbai)
🏢 Kohinoor Techno Business Solutions
📍 Mumbai
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