? We're Hiring | Customer Support Analyst (L2 Support)
Are you passionate about solving technical issues and delivering exceptional customer support? We're looking for a Customer Support Analyst (L2 Support) to join our growing team in Bengaluru .
? Location: Bengaluru
? Experience: 2–4 Years
? Shift: EST Shift
Key Responsibilities
✅ Provide L2 application and technical support through Zendesk, phone, email, and chat.
✅ Troubleshoot software, hardware, and system-related issues.
✅ Train and guide customers on application usage and best practices.
✅ Identify, document, and escalate product issues to the Development team.
✅ Maintain accurate support documentation and contribute to the knowledge base.
✅ Deliver an excellent customer experience by ensuring timely and effective issue resolution.
Required Skills
✔ 2–4 years of experience in Technical Support / Customer Support (L2).
✔ Hands-on experience with Zendesk or similar ticketing platforms.
✔ Strong troubleshooting and analytical skills.
✔ Excellent verbal and written communication.
✔ Ability to work in a fast-paced, customer-focused environment.
✔ Bachelor's degree in Computer Science, IT, or Computer Information Systems.
Tools You'll Work With
? Zendesk
? JIRA
? Slack
? Microsoft Teams & SharePoint
If you're looking for an chance to work with a collaborative team while supporting enterprise customers, we'd love to hear from you!
? Interested candidates can share their updated resume or tag someone who would be a great fit.