Key Responsibilities

- Make outbound calls to candidates and encourage them to complete job applications.

- Schedule or reschedule candidates first day of work and share joining details.

- Review application forms and ensure all information is accurately completed.

- Handle inbound calls and resolve candidate queries efficiently.

- Respond to candidate queries via email, chat, or text messages.

- Resolve issues through ticketing platforms; knowledge of ServiceNow will be an

advantage.

- Deliver a positive and qualified candidate experience.

- Maintain a quality score of 90% or above consistently.

- Escalate complex issues to the relevant stakeholders when required.

- Ensure process controls are followed and documentation is maintained accurately.

- Suggest process improvement ideas to reduce time, improve accuracy, and strengthen

controls.

- Participate actively in team-building activities.

- Ensure confidentiality and security of client and candidate data.

- Maintain high levels of customer satisfaction.

📌 Customer Support Specialist (Mumbai)
🏢 Joulestowatts
📍 Mumbai