Role & responsibilities

Customer Service Executive / Senior Customer Service Executive

Department: Customer Experience / Client Operations

Employment Type: Contractors

Work Mode: [Insert: Work From Office ]

Shift Structure: 24/7 Rotational Shifts & Rotational Week Offs

About the Role

We are looking for energetic, articulate, and customer-focused professionals to join our dynamic support team. As a Customer Service Executive / Senior Executive, you will serve as the primary point of contact for our global customers, delivering exceptional service via [Chat / Email / and other Non-voice support channels].

If you possess a passion for problem-solving, thrive in a fast-paced environment, and boast excellent communication skills, this is the right place for you to grow your career.

Key Responsibilities

Handle Customer Inquiries: Respond to inbound queries, troubleshoot issues, and provide accurate resolutions via chosen support channels within defined SLAs.

Maintain Quality Standards: Meet and exceed targets related to Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handling Time (AHT).

Document Interactions: Log all customer interactions, complaints, and outcomes accurately in the CRM/internal ticketing system.

Escalate Appropriately: Identify critical or complex escalations and route them to appropriate internal teams.

Process Adherence:



Strictly follow compliance, data security policies, and standard operating procedures (SOPs).

Candidate Profile & Eligibility Criteria

Education: Graduate in any stream (Postgraduates also welcome).

Experience

For Executive: 0 to 1 years of experience (Freshers with great profiles are welcome).

For Senior Executive: 1.5 to 3+ years of relevant customer support/BPO/client-handling experience.

Communication Skills: Decent/Strong communication skills in English (both verbal and written) with a neutral accent and good listening comprehension.

Shift Flexibility: Must be comfortable working in rotational shifts (including morning, afternoon, evening, and night shifts) and rotational week-offs (5-working days format).

Critical Policy: Peak Season Leave Restriction (Mandatory)

Important Note: Due to anticipated high customer demand and business volume spikes, all leaves (Planned, Casual, or Earned Leaves) are strictly restricted and blocked during the months of October, November, and December.

Candidates must ensure their complete availability and commitment to work through this peak quarter.

What We Offer

Work Culture: Vibrant, diverse, and inclusive workspace with regular employee engagement activities.

For More Information contact on below:

Ph No:(phone hidden)

Mail:[email protected]

📌 Customer Support Representative (Gurugram)
🏢 Trigent Software
📍 Gurugram