Company Description Earning Curve provides expert consulting services that help clients design, plan, execute, manage, and support their business capabilities and technology solutions efficiently. The organization focuses on tailored, high-impact solutions that address complex operational and technical challenges. By combining deep industry knowledge with practical implementation support, Earning Curve enables organizations to optimize performance and streamline processes.

Team members collaborate closely with clients, offering guidance and support across the full lifecycle of business and technology initiatives.

Role Description The Customer Support Representative is a full-time, on-site role based in Sholinganallur. This position is responsible for responding to customer inquiries via phone, email, and chat, resolving issues promptly, and ensuring a positive service experience. The role includes troubleshooting basic technical or service-related problems, documenting interactions in support systems, and following established procedures and escalation paths.

The representative will collaborate with internal teams to address recurring issues, provide feedback to improve products and services, and maintain high levels of customer satisfaction.



Regular tasks also involve updating knowledge bases, adhering to service-level targets, and contributing to a supportive team environment.

Patient-Centric Responsibility

Put the patient experience at the center of every interaction.

Communicate with empathy, patience, professionalism, and respect.

Take ownership of patient concerns and ensure appropriate follow-up or resolution.

Understand that every interaction can directly influence a patient’s healthcare experience.

Maintain accuracy, confidentiality, and professionalism while handling patient information.

Qualifications

- Strong Customer Support and Customer Service skills, with experience handling inquiries and resolving issues professionally.
- Ability to maintain high levels of Customer Satisfaction by being responsive, empathetic, and solution-oriented.
- Excellent Communication skills, including transparent verbal and written communication and active listening.
- Basic Troubleshooting skills to identify, understand, and resolve common technical or service problems.
- Prior experience in a customer-facing or contact center environment is preferred.
- Comfort working on-site in Perungudi.

📌 Customer Support Representative (Tamil Nadu)
🏢 Earning Curve
📍 Tamil Nadu