Customer Support & Operations Executive

Company: Elpido

Location: Chennai

Employment Type: Full-Time

Experience: 0-2 years

Elpido is looking for a confident, proactive, and responsible Customer Support & Operations Executive to manage day-to-day operations, coordinate with service partners, and ensure a smooth experience for our customers.

Since we are in the early stages, this role will involve both customer support and operations, with a strong focus on partner coordination and booking fulfilment.

Key Responsibilities

- Coordinate with Elpido service partners on a daily basis.
- Monitor partner availability, punctuality, attendance, and service quality.
- Ensure customer bookings are accepted and fulfilled smoothly through the Elpido app.
- Follow up with partners regarding bookings, availability, onboarding, and pending requirements.
- Coordinate partner documentation, verification, uniform collection, and activation.
- Handle customer queries through phone, WhatsApp, and other support channels.
- Assist customers with bookings, cancellations, rescheduling, and service-related issues.
- Resolve customer and partner issues quickly and professionally.
- Monitor cancellations, delays, and unfulfilled bookings and take immediate action.




- Maintain accurate records of partners, bookings, onboarding, uniforms, and customer issues.
- Coordinate with the Marketing, HR, and Management teams for operational activities.
- Collect customer feedback and identify recurring issues.
- Identify operational gaps and suggest improvements to improve the customer and partner experience.

What We Are Looking For

- Excellent communication and interpersonal skills.
- Confident and assertive while speaking with people.
- Strong follow-up and coordination skills.
- Friendly and patient when dealing with customers.
- Ability to handle difficult conversations professionally.
- Proactive attitude with strong ownership.
- Valuable problem-solving and multitasking skills.
- Basic knowledge of Excel/Google Sheets.
- Comfortable using WhatsApp, mobile apps, and computers.
- Freshers are welcome to apply.

- Important This is a hands-on role. We are looking for someone who is comfortable making calls, following up with partners, solving problems, speaking with customers, and getting things done.

If you are energetic, confident, organized, and enjoy working with people, we'd love to hear from you.

📌 Customer Support & Operations Executive (Chennai)
🏢 Elpido
📍 Chennai