Key Responsibilities

- Patient Communication: Answering inbound calls professionally, directing calls, providing directions, and handling inquiries about doctors or departments.

- Scheduling: Booking, rescheduling, and canceling patient appointments, along with managing appointment reminders.

- Data Management: Updating patient records and call logs accurately in the database.

- Emergency Handling: Identifying and prioritizing emergency calls, transferring them to the appropriate medical team immediately.

- Administrative Support: Assisting with insurance verification, handling billing inquiries, and sometimes making outbound calls to follow up on patient care.

Required Skills and Qualifications

- Communication Skills:



Exceptional verbal and written communication in the local language and English, with good telephone etiquette.

- Technical Proficiency: Knowledge of computers, specifically MS Office, and experience with hospital CRM or HMS software.

- Education/Experience: High school diploma or equivalent; prior experience in a hospital, healthcare BPO, or customer service role is frequently preferred.

- Soft Skills: Empathy, patience, ability to multitask, and a qualified demeanor under pressure.

- Confidentiality: Strict adherence to data privacy and HIPAA guidelines

📌 Customer Support Executive (Chennai)
🏢 SRM PRIME HOSPITAL
📍 Chennai