ShipFast is looking for a proactive, detail-oriented, and customer-centric Customer Support Executive to join our core operations team in Gurgaon!

Key Details

- Role: Customer Support Executive (Operations & Account Management)
- Location: Spazedge Tower B4, Sohna Road, Sector 47, Gurgaon
- Work Mode: 100% Work From Office
- Employment Type: Full-Time, Permanent
- Remuneration (CTC): ₹2,20,000 – ₹2,80,000 / Year + Performance Incentives
- Availability: Immediate joiners only (Immediate to 7 days)

About ShipFastShipFast is a fast-growing tech-logistics platform delivering automated multi-carrier shipping, smart NDR/RTO reduction, real-time shipment visibility, and automated remittance solutions for D2C brands, B2B enterprises, and e-commerce merchants across 25,000+ pincodes in India.

What You Will Do

- Logistics Operations Support: Serve as the primary point of contact for assigned client accounts via phone, email, and ticketing tools to resolve escalations around pickup delays, lost/damaged shipments, NDR follow-ups, POD, and RTO management.
- Platform & Tech Support: Assist merchants with dashboard navigation, channel integrations (Shopify, WooCommerce, Amazon, APIs), manifest generation, and weight dispute management.




- Account Management & Collections: Track merchant wallet balances, send payment reminders, follow up on outstanding dues, and assist with freight invoice and COD reconciliations.
- KYC & Compliance: Collect and verify merchant documentation (GST, PAN, bank details, signed agreements) and resolve carrier billing discrepancies.
- Cross-Team Coordination: Collaborate with Sales, Tech, and Carrier SPOCs to ensure seamless onboarding, quick turnaround times, and high client retention.

What We Are Looking For

- Experience: 1 to 3 years in Customer Support or Operations Support within Tech Logistics, Courier Aggregators
- Domain Knowledge: Strong understanding of logistics workflows including AWB tracking, NDR, RTO, volumetric weight disputes, manifest processing, and COD cycles.
- Communication & Tools: Fluent English and Hindi communication skills with proficiency in MS Excel/Google Sheets, ticketing tools and logistics dashboards.
- Work Commitment: Comfortable working 100% from the office on Sohna Road, Gurgaon.

How to Apply? DM your profile or Send your updated resume to [email protected]

📌 Customer Support Executive (Gurugram)
🏢 ShipFast
📍 Gurugram