Role & responsibilities

- Handle day-to-day business process operations as per company guidelines.

- Manage customer/client queries through calls, emails, or other communication channels.

- Process and maintain accurate customer and business-related information.

- Ensure all assigned tasks are completed within the required timelines.

- Follow standard operating procedures (SOPs) and quality guidelines.

- Maintain accuracy and productivity while handling daily targets.

- Coordinate with internal teams to resolve issues and complete processes smoothly.

- Maintain proper documentation and update records regularly.

- Monitor assigned work and ensure service-level agreements (SLAs) are met.

- Identify process-related issues and escalate them to the concerned team or supervisor.





- Participate in process improvement and quality initiatives.

- Prepare daily/weekly reports and share updates with the reporting manager.

- Maintain confidentiality of company and client information.

- Follow company policies, attendance requirements, and professional standards.

Preferred candidate profile

- Good verbal and written communication skills.

- Basic knowledge of MS Office/Google Workspace.

- Good typing and computer skills.

- Ability to work with targets and deadlines.

- Problem-solving and analytical skills.

- Willingness to work in rotational or US shifts, if required.

- Valuable teamwork and coordination skills.

📌 Customer Support Executive (Bengaluru)
🏢 Mentora Academy
📍 Bengaluru