Key responsibilities include troubleshooting technical or product issues, documenting interactions in CRM systems, and escalating complex problems to specialized teams when necessary. Beyond immediate problem-solving, these executives gather customer feedback to help improve service delivery, maintain detailed records of all contacts, and ensure that all interactions align with the company’s service-level agreements and brand values. Success in this role requires solid communication and problem-solving skills, along with empathy, patience, and the ability to multitask in fast-paced environments.
Candidates typically need a high school diploma or equivalent, proficiency with customer support software, and a deep understanding of the company’s products or services to guide customers effectively.
Pay: ₹18,474.57 - ₹45,855.80 per month
Benefits
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
📌 Customer Support Executive (Chennai)
🏢 Hourglass It Solutions
📍 Chennai
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