Customer Support Executive

Company: Aniwell

Industry: D2C (Direct-to-Consumer) Pet Wellness Brand

Location: Jubilee Hills, Hyderabad

Employment Type: Full-Time, On-site

Shift Timing: US Shift – 9:00 PM to 6:00 AM

Weekly Off: Monday (Fixed)

About Aniwell

Aniwell is a fast-growing Direct-to-Consumer (D2C) pet wellness company dedicated to improving the health and well-being of dogs through premium, all-natural supplements and pet care solutions. We are committed to delivering exceptional products and outstanding customer experiences to pet parents across our markets.

Job Summary

Aniwell is seeking a customer-focused, proactive, and empathetic Customer Support Executive to join our growing team. The ideal candidate will be responsible for handling customer inquiries, resolving concerns, providing product and order-related assistance, and ensuring a seamless customer experience across multiple communication channels. This role requires excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service in a fast-paced D2C environment.

Key Responsibilities

- Respond to customer inquiries via phone, email, live chat, social media, and other customer support channels.
- Resolve customer complaints, concerns, and service requests promptly and professionally.
- Provide accurate information regarding Aniwell products, subscriptions, orders, shipping, returns, refunds, and company policies.
- Assist customers with order placement, order tracking, cancellations, exchanges, and refund processes.
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Follow up with customers to ensure complete resolution and customer satisfaction.
- Escalate complex issues to relevant internal teams when necessary.




- Collaborate with Operations, Logistics, Marketing, and Product teams to improve customer experience.
- Meet individual and team performance targets related to customer service and response quality.
- Stay updated on Aniwell's products, promotions, policies, and operational processes.
- Identify recurring customer concerns and share feedback with management for continuous improvement.

Required Qualifications

- Bachelor's degree in any discipline.
- 0–2 years of experience in Customer Support, Customer Service, Customer Success, or a related role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Experience working with CRM tools and customer support platforms.
- Ability to multitask and work efficiently in a fast-paced workplace.
- Strong interpersonal skills and customer relationship management capabilities.

Preferred Skills

- Experience with customer support platforms such as Zendesk, Freshdesk, Salesforce, Gorgias, or similar tools.
- Prior experience in an e-commerce or D2C business environment.
- Ability to handle high volumes of customer interactions while maintaining service quality.
- Strong organizational and time-management skills.
- Positive attitude, adaptability, and a customer-first mindset.
- Experience supporting international customers is an added advantage.
- Work towards achieving and exceeding Key Performance Indicators (KPIs).

Why Join Aniwell?
- Be part of a rapidly growing D2C pet wellness brand.
- Work in a collaborative and customer-centric environment.
- Opportunity to contribute directly to customer experience and business growth.
- Career development and learning opportunities in the e-commerce and pet wellness industry.

📌 Customer Support Executive (Hyderabad)
🏢 Good Health
📍 Hyderabad