Customer Support Executive – Personal Loans Company: Fibe Role: Customer Support Executive Experience: 0 – 3 Years Industry: Fintech / Digital Lending Product: Personal Loans About the Role We are looking for a Customer Support Executive to join the customer service team at Fibe and assist customers throughout their personal loan journey. The ideal candidate should have strong communication skills, a customer-first approach, and preferably experience in BFSI, fintech, banking, NBFC, BPO, or loan-related processes.

Key Responsibilities Handle customer queries related to personal loans through calls, chats, and other support channels. Assist customers with loan applications, eligibility, KYC, documentation, disbursal, EMIs, and repayments. Resolve customer complaints and issues within defined timelines.

Provide accurate information about loan products, processes, and policies.



Coordinate with internal teams to resolve customer issues. Maintain accurate records of customer interactions and follow-ups. Meet defined quality, productivity, and customer satisfaction targets.

Ensure a professional and positive customer experience.

Requirements 0–3 years of experience in customer support/customer service.

Experience in BFSI, Fintech, Banking, NBFC, BPO, or lending will be preferred. Excellent verbal and written communication skills.

- Positive problem-solving and interpersonal skills. Comfortable handling customer conversations and resolving complaints.
- Basic knowledge of MS Office and customer support tools. Ability to work in a target-driven environment.

Weekoff

Rotational week off

📌 Customer Support Executive (Pune)
🏢 Fibe -
📍 Pune