What's app your CV- Khushi-(phone hidden)

Position: Customer Support- Escalations Outbound Calling

We are looking for an experienced and customer-focused Escalation Executive to handle customer escalations through outbound calls. The candidate will be responsible for understanding customer concerns, resolving issues efficiently, coordinating with internal teams, and ensuring a positive customer experience.

Organization Name- One Plus (Sector - 63, Noida)

Salary Package- 25CTC for Freshers, 35CTC for Experienced

Key Responsibilities:

- Make outbound calls to customers regarding escalations, complaints, and unresolved concerns.
- Understand the customer's issue and provide appropriate resolutions within defined timelines.
- Handle difficult or dissatisfied customers professionally and patiently.
- Coordinate with relevant internal teams to resolve escalated cases.
- Follow up with customers until the issue is completely resolved.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Ensure adherence to company policies, escalation procedures, and service-level timelines.
- Identify recurring issues and share feedback with the concerned teams.Role & responsibilities

Preferred candidate profile

📌 Customer Support Executive (Noida)
🏢 Firstmeridian Global Services
📍 Noida