- Position: CRM Executives
- Company: Beyoung Folks Private Limited
- Location: Udaipur, Rajasthan (In office)
- Job Type: Full-Time / Permanent

About Beyoung

Beyoung is a fast-growing fashion brand focused on bringing the latest trends to customers with premium quality, diverse collections, and affordable prices.

Since 2018, we have grown from offering T-shirts and mobile covers to a wide range of fashion products, including our own Beyoung Originals collection featuring boxers, shirts, chinos, jeans, winter wear, and more.

With over one million customers, our team is growing rapidly as we work towards becoming one of the leading fashion brands and a preferred shopping destination for fashion enthusiasts.

At Beyoung, we believe in helping people look good, feel confident, and express themselves through fashion. Our team is passionate about delivering quality products, excellent customer experiences, and continuous innovation.

Job Summary

We are looking for a motivated, customer-focused, and enthusiastic CRM Executive to join our team in Udaipur.

The selected candidate will be responsible for assisting customers through chat, email, and calls, resolving their concerns, and ensuring a smooth and positive customer experience throughout their journey with Beyoung.

Key Responsibilities

- Respond promptly and professionally to customer queries through chat, email, and calls.
- Assist customers with product selection, sizing, order-related queries, and company policies.
- Handle and resolve customer complaints efficiently while aiming for first-contact resolution.
- Process returns, exchanges, and refunds according to company policies.




- Coordinate with internal teams such as warehouse, logistics, and other departments to resolve customer issues and ensure timely order fulfilment.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify complex or unresolved issues and escalate them to the appropriate team or supervisor.
- Stay updated on products, offers, promotions, policies, and company updates.
- Maintain a professional, empathetic, and customer-friendly approach in every interaction.
- Meet or exceed performance targets related to response time, customer satisfaction, and resolution rates.

Qualifications & Requirements

- Previous experience in customer service, preferably in the retail or e-commerce industry.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities with a customer-first approach.
- Ability to handle challenging situations with patience, empathy, and professionalism.
- Good typing skills and the ability to work efficiently across multiple systems simultaneously.
- Familiarity with CRM software and live chat platforms is preferred.
- Ability to work independently as well as collaboratively in a fast-paced environment.
- Flexible to work evenings, weekends, and holidays, as required.

Beyoung Perks & Benefits

- Canteen Facility
- Growth-oriented and friendly work culture
- Opportunities to learn, grow, and build your career with a rapidly expanding fashion brand

Join the Beyoung Family! If you are passionate about customer experience, communication, and problem-solving, we would love to have you on our team.

- ? Send your CV to: [email protected]

📌 Customer Support Executive (Udaipur)
🏢 Beyoung.in
📍 Udaipur