Key Responsibilities

Own the student journey from enrollment through graduation and placement, serving as primary point of contact

Conduct structured onboarding calls/sessions for recent cohorts

Monitor student engagement and progress; proactively intervene when students show signs of disengagement or falling behind

Manage a portfolio of active students across multiple concurrent cohorts, tracking completion milestones

Coordinate with instructors/program staff to flag at-risk students early

Support students through the job placement process resume review, interview prep coordination, employer introductions

Track and report on retention, completion, and placement KPIs to leadership

Handle escalations related to financing/payment questions (Fortify, Climb Credit) in coordination with the ops team

Maintain accurate student records and communication logs in the CRM/tracking system





Gather student feedback and identify opportunities to improve program experience

Requirements

2+ years in customer success, student success, account management, or a related client-facing role

Excellent written and verbal English communication skills

Experience in education, bootcamps, Saa S customer success, or lending/fintech servicing is a plus

Empathetic but structured able to hold students accountable while being supportive

Self-directed; comfortable working remotely with minimal daily supervision

Preferred

Experience with cohort-based or subscription-style customer bases

Familiarity with income-share agreements, tuition financing, or lending products

Bilingual (English/Spanish) a plus depending on candidate pipeline

📌 Customer Success Manager (Delhi)
🏢 RresolveExpert Solutions
📍 Delhi