Customer Success Manager Ridy, Inc. — Bengaluru or Chennai, India | Full-time | U. S.

Business

Hours

Drive adoption, retention, and growth across Ridy’s U. S. real estate portfolio: join Ridy as a Customer Success Manager and help the world’s leading real estate owners deliver carbon-free mobility to their tenants and employees.

About Ridy

Ridy is a climate-tech electric mobility startup serving corporate campuses and commercial and residential real estate. We partner with leading real estate owners to improve sustainability and well-being through carbon-free transportation. Our bikes, e-bikes, e-scooters, charging stations, and supporting technology help clients cut their carbon footprint and build more sustainable communities.

Ridy is used by some of the largest U. S. corporations and real estate companies leading the shift to electrified transportation, including Tishman Speyer, Hines, Alexandria Real Estate, Boston Properties, Beacon Capital Partners, Lincoln Property Company, the U. S. Department of Energy, Greystar, JLL, CBRE, and many other influential real estate owners.

Role Overview

You will own a portfolio of Ridy’s U. S. customers, accountable for the health, adoption, and renewal of every account. Working directly with property managers, tenant experience teams, and building operations, you will drive ridership, design engagement programs, present quarterly business reviews built on utilization data, lead renewals, and find expansion opportunities across your customers’ portfolios.

The role is based in Bengaluru or Chennai, reports to the CEO, and works U. S. business hours alongside Ridy’s U. S. account management, sales, and fleet operations teams.

The Day-to-Day Responsibilities

Account Ownership

Serve as the primary point of contact for customers across your assigned portfolio

Run a structured cadence of check-ins and quarterly business reviews, presenting utilization data to customer stakeholders





Build and maintain trusted relationships that position Ridy as a long-term partner

Maintain accurate CRM records of account interactions, renewal dates, and account health indicators

Adoption & Engagement

Plan and execute the engagement calendar for customers, including launch campaigns & rider incentives

Equip on-site tenant experience teams with playbooks and collateral so they can run activations independently

Monitor ridership and utilization data weekly, identify properties trending below target, and intervene early

Build customer-facing presentations, reports, and program materials using Power Point/Google Slides and Excel/Google Sheets

Renewals & Growth

Own the renewal calendar for your portfolio and build a data-supported business case for each

Lead upgrade and expansion conversations, including fleet expansions, additional charging infrastructure, and service tier changes

Expand into additional properties within existing customer portfolios

Exceed retention, adoption, and expansion targets

Cross-Functional Collaboration

Partner with Ridy’s fleet operations team on vehicle uptime, maintenance escalations, and charging station issues affecting your properties

Escalate and track customer issues to resolution, keeping stakeholders informed

Provide structured feedback to the leadership team on customer needs, service gaps, and product opportunities

Qualifications

3-5 years of experience in customer success, account management, or B2 B sales at a startup or high-growth technology company in India

Demonstrated ownership of a book of accounts or a quota covering renewals, retention, or expansion — not just onboarding or support

Experience working with U. S.



or international customers

Excellent written and verbal English, with the ability to engage senior corporate and real estate decision-makers

Strong analytical skills — able to work with usage data, spot trends, and build a clear performance narrative

Proficiency with CRM platforms (Hub Spot, Salesforce, Zoho, Attio, or similar) and modern sales and customer success tooling (Apollo, Outreach, Linked In Sales Navigator, or similar)

Advanced proficiency in Power Point/Google Slides and Excel/Google Sheets

Comfortable with collaboration tools including Slack, Notion, Zoom/Google Meet, and modern task and project trackers

Outstanding organization and a self-starter mindset, comfortable with autonomy in a fast-paced environment

Able to work U. S. business hours long term

Preferred Qualifications

Exposure to technology, B2 B sales, B2 B customer success, proptech, real estate, hospitality, or mobility

Experience planning and running customer events, community programs, or engagement campaigns

Familiarity with AI tools for research, drafting, analysis, and productivity An interest in sustainability, climate tech, or the future of transportation

What We Offer

Competitive annual compensation of ₹8 LPA - ₹12 LPA, structured as a fixed base plus performance-linked variable pay. Final compensation will reflect the candidate’s qualifications and experience.

Comprehensive health coverage

Paid time off and public holidays A motivated team passionate about sustainability and electric mobility

Ownership of a portfolio of accounts with leading U. S. real estate owners and corporations

Direct mentorship from and daily collaboration with Ridy’s founding team

Growth opportunities at a fast-growing climate-tech company, with the opportunity to help shape Ridy’s customer success practice as it expands

Opportunity to influence the future of urban planning, real estate, mobility, and sustainability

📌 Customer Success Manager - India (Bengaluru)
🏢 Ridy
📍 Bengaluru