About the Company A Fortune 200 company is scaling its Global Capability Centre in India and has partnered with Flexiple to build out its customer support desk. You will join the team handling case volume for one of the group's largest customer-facing functions. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Service Specialist, you will manage a queue of customer cases end to end, follow documented processes and SLAs, and flag gaps before they become recurring issues.
Key Responsibilities
Case Handling
- Resolve customer cases across email, chat, and phone within SLA
- Follow documented processes for common and escalated case types
- Log every interaction accurately in the case management system
Process and Quality
- Flag process gaps or repeat issues to the team lead
- Support internal audits of case quality and turnaround time
Ideal Candidate Profile
- 2 to 5 years in customer service or support, ideally in a large, process-driven setup
- Comfort working within SLAs and documented escalation paths
- Strong attention to detail and consistent case documentation
- Explicit written and spoken English and a reliable remote-work setup
Preferred Qualifications
- Experience in a shared-services or GCC environment
- Familiarity with ticketing tools such as case management or CRM platforms
What We Offer
- Structured onboarding into a Fortune 200 support process with clear SLAs and escalation paths
- Remote-friendly, pan-India hiring with long-term placement
- Stable, high-volume case work with a defined career path
Hiring Process HR Screening → Assignment → Team Round → Culture Fit
This role also puts your profile in the running for other matched positions across our client roster — one application, multiple opportunities.
📌 Customer Service Specialist (India)
🏢 Flexiple
📍 India
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